Role Overview
We are seeking an experienced Key Account Manager – Digital Marketing with 7+ years of experience in client success, account management, and team leadership. The ideal candidate should have a strong background in managing key client relationships, leading customer success teams, and working with clients in the SEO or digital marketing domain.
Key Responsibilities
- Build and maintain strong, long-term relationships with key clients
- Serve as the primary point of contact for customer accounts and ensure a seamless client experience
- Lead, mentor, and manage the Customer Success team to achieve business and customer satisfaction goals
- Understand client objectives and collaborate with internal teams to deliver successful outcomes
- Conduct regular business reviews, provide strategic recommendations, and ensure high customer retention
- Identify opportunities for account growth through upselling and cross-selling
- Resolve customer concerns and escalations in a timely and effective manner
- Track customer health, monitor KPIs, and drive continuous improvement initiatives
- Work closely with Sales, Operations, and Delivery teams to ensure successful project execution
Required Skills & Experience
- 7+ years of experience in Digital Marketing or Client Servicing roles
- Strong preference for candidates with agency experience managing multiple clients
- Experience handling US and/or UK clients, including communication, reporting, and strategy discussions
- Strong understanding of digital marketing fundamentals and campaign performance metrics
- Excellent communication, presentation, and stakeholder management skills
- Ability to manage multiple accounts and priorities in a fast-paced environment
Preferred Skills
- Basic understanding of SEO and organic growth strategies (added advantage)
- Experience with performance marketing, analytics tools, and marketing platforms
- Exposure to global brands or international campaigns
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