Key Account Manager

Key Responsibilities

• Operations Excellence & Continuity
• Ensure seamless execution of existing operations with a focus on efficiency, quality, and service delivery.
• Stakeholder Management
• Build and nurture strong relationships with client leadership and internal teams; act as the single point of accountability for the account.
• P&L Ownership
• Drive revenue growth, cost optimization, and profitability across the account.
• Business Development & Strategic Farming
• Identify, develop, and close new business opportunities within the client ecosystem; proactively farm new projects.
• Program & Project Management
• Co-own project execution with PMO for strategic initiatives including automation, WMS, and B2C expansions.
• Data-Driven Insights
• Leverage data analytics to track performance, identify opportunities, and support strategic decision-making.
• End-to-End Accountability
• Ensure accountability for growth, client satisfaction, and delivery outcomes across all aspects of the account.

Key Performance Indicators (KPIs)

• Revenue growth and pipeline conversion.
• Client satisfaction and relationship depth.
• Profitability and P&L health of the account.
• Successful rollout of strategic projects (Automation, WMS, B2C launches, RM Supply Chain).
• Operational excellence and continuity without disruptions.
• Stakeholder alignment (internal + external).

Ideal Candidate Profile

• 3PL experience is a must
• 10+ years of experience inaccount management, supply chain, logistics, or strategic operations.
• Proven success in managinglarge accounts (4060 Cr range)with P&L ownership.
• Strong ability to balancestrategic vision with operational rigor.
• Track record offarming business opportunitiesand delivering growth.
• Expertise instakeholder management and project delivery.
• Strong analytical skills with a data-driven decision-making approach.
• Excellent communication, negotiation, and leadership abilities.