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Jr. Customer Service Executive - India Operations, New Rollouts and Automation

Tata Communications Limited
Fresher
Mumbai, India
  • Posted 2 days ago
  • Be among the first 10 applicants

Job Description

Broad outline of the Role
  • Operational role that works under direct supervision, responsible for day-to-day network operations support


Minimum Qualifications & Experience
  • Graduate with 0-2 Years experience


Knowledge & Skills
  • Analytical skills
  • basis understanding of tecommunications
  • Proficiency in MS office tools and apps ( Excel, powerpoint , power bi, power apps etc )


Key Responsibilities
  1. Network performance report and gap analysis and action mapping
  2. Action plan tracking for hot spots and weaker network sections
  3. Ensure SLA are achieved and work proactively to maintain the same
  4. IRU Partner management ( SLA , penalty)
  5. customer expectation management
  6. Automation of BAU reportings/ dashboards
Qualification : BE/ B Tech in Computer science or Electronics and communications


More Info

Job Type:
Permanent Job
Industry:
Telecom/ISP
Function:
Telecommunications
Employment Type:
Full time

About Company

Tata Communications is a digital ecosystem enabler that powers today&#8217&#x3B;s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world&#8217&#x3B;s internet routes and connects businesses to 60% of the world&#8217&#x3B;s cloud giants.
We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications&#8482&#x3B;, with our unique promise of delivering secure connected digital experiences.
In 2020, we announced the launch of &#8216&#x3B;Secure Connected Digital Experience&#8217&#x3B; (SCDx), a proposition intended to meet this growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce, and more contactless experiences. It will help companies currently relying on short-term fixes by providing holistic, secure, enterprise-level digital solutions that address current challenges and are fit for the long term.

Job ID: 151605723

Last Updated: 28-07-2026 09:30:52 AM
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