Jr Customer Service Executive - Customer Service Operations (Customer Service Operations) - B1101_1

1-2 years
3 months ago 23 Applied
Job Description

Job Family Descriptor

Manage customer queries related to all services and solutions delivered includes complex customer issues diagnosing and thereby resolving and fixing Act as a conduit between customer and other teams such as engineering architecture etc. for any issue resolution Provide L1/L2 support to resolve hardwares/oftware issues by applying technical expertise.

Broad outline of the Role

  • Operational role that works under direct supervision, responsible for day-to-day customer service operations




technical expertise
Job Source: www.tata.com

The Tata Group is an Indian multinational conglomerate headquartered in Mumbai.Established in 1868, it is India's largest conglomerate, with products and services in over 150 countries, and operations in 100 countries across six continents. Acknowledged as the founder of the Tata Group, Jamsetji Tata is sometimes referred to as the "father of Indian industry"