Greetings from TCS!!!
Role: ITSM|Service manager
Experience required: 7 to 15 years
Location:- Bangalore
Must-Have:
- Hands on experience on distributed systems in a cloud architecture both private and public cloud.
- Hands on experience in ITSM processes – Incident management, Problem management, Change Management, Knowledge Management and SLA based delivery.
- Hands on experience in service delivery reports, Availability reports and governance with customer.
- Knowledge on cloud SLA's and SLA based delivery mechanism
- Good technical knowledge of cloud infrastructure components viz. compute, network, security
- Create detailed RCA documents.
- Create and mange run books, SOP's on cloud operations
- Good Communication skills
- Awesome team management skills
Role descriptions / Expectations from the Role:
- Execute IT Operations for a financial institution. Responsible to do proactive maintenance, monitoring and ensure compliance of IT systems.
- Batches execution and monitoring – ensure smooth back office operations
- Security testing and monitoring – Vulnerability assessments, Penetration testing
- Proven experience in project management, program management, change management, operational excellence, performance management, employee engagement, and organizational development.
- Strong skills in lean management principles and practices.
- Ability to work collaboratively with cross-functional teams and stakeholders at all levels of the organization.
- Managing and supervising a team of employees
- Analyzing and improving processes to increase efficiency and productivity
- Identifying and resolving operational problems and issues
