The Application Production Support guarantees application production for both technical and functional support
candidate ensures that the service is maintained in operational condition
candidate ensures the smooth running of the processes (batch processing, transfer, etc) and the proper functioning in the application sense of the term (relevant business data, functional result, correct execution of application workflows, etc)
In a context of accelerating change, Candidate manages the various releases within scope candidate intervenes not only in the event of incidents to restore the service, but also in preventive terms thanks to data analysis and automation, thus improving service quality and the user experience
Candidate acts as an expert with the ITOps particularly on production and infrastructure requirements
Direct Responsibilities
Providing technical and functional support to users:
Providing technical and functional support to users
Managing incidents within the scope of reporting
Guaranteeing the eradication of problems
Ensuring the proper management of application access by following the recommendations applicable to its scope
Implementing monitoring and supervise the applications technical and functional components:
Implementing the system and parameters used to monitor its scope
Monitoring the smooth implementation of processing according to the production plan
Checking the functional and technical quality of the interfaces / transfers between applications
Monitoring the condition of the applications technical components
Checking the proper running of application backups and restoration
Orchestrating and managing the various releases within his/her scope
Creating and enriching the application document framework. Maintaining operating procedures:
Providing analysis and measuring, analysing and improving the performance of the applications technical and functional components in order to improve the user experience
Realising the technical integration of applications based on existing products and services in order to reduce implementation times
Contributing Responsibilities
Contributing to the processes belonging to the activity, observing the requirements and carrying out the necessary remediation
Contributing to the construction of production dashboards and undertaking the actions defined for improving the service
Contribute to continuous improvement actions
Primary skillsets (mandatory):
Proficient in ITIL Operation Methodology with strong analytical skills and Proven work experience.
Operation Excellence on Redhat, Windows servers
Container Orchestration and deploying new applications using Dockers, Kubernetes cluster by using deployment, services, statefulset, daemonset etc.
Vulnerability remediation for LINUX servers and Windows servers
Knowledge on configuration management, monitoring, continuous Integration tools on UNIX and windows platforms; Ansible tools setup
Automation of deployment, customization, upgrades and monitoring through DevOps tools
Strong English communication skills.
Secondary skill sets (good to have):
Experience in providing 24x7 support for critical servers, Availability, Performance, Monitoring, Incident response, Preparation, Change management and Capacity management
Experience working with ServiceNow Ticket Tool
Self-starter with a proactive approach and a problem-solving mindset, capable of working on multiple projects simultaneously and meeting tight deadlines.
Japanese proficiency would be appreciated.
Proven working Experience with the Technology below:
