- Provide technical support to end-users, addressing hardware and software issues.
- Troubleshoot and resolve problems related to Windows OS, O365, email, and network connectivity.
- Manage software installations, including antivirus, Citrix, and VPN clients.
- Utilize ticketing systems like BMC Remedy or ServiceNow to track and resolve incidents.
- Deliver excellent customer service and maintain high satisfaction levels while working in a 24/7 rotational shift environment.
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