IT Support Engineer I

TECHNICAL SKILLS:

• Thorough knowledge of Windows 10 and above Operating System. Good working knowledge of Windows, MS Office 365 internet technologies. Basic knowledge of networking concepts, troubleshooting LAN/remote access problems. Expertise in configuring and troubleshooting Office365, Browser troubleshooting. Ability and willingness to learn quickly, keep knowledge current.

EDUCATION WORK HISTORY:

• Minimum qualification: HSC (Grade 12). Technical diploma is preferred, but not mandatory. Minimum 2 years of experience in a technical support role. Candidates with prior experience in a technical, voice-based process will be given priority.

COMMUNICATION SKILLS:

• High proficiency in English grammar, vocabulary, and sentence structure. Fluency in speech - Ability to hold a conversation with ease and minimal use of fillers. Clarity in speech - Neutral accent, appropriate rate of speech, pleasant voice, and confident tone. Listening skills - Comprehend what is said, respond appropriately without interrupting the speaker.

OTHER ESSENTIAL SKILLS:

• Telephone etiquette - basic call handling skills. Customer service skills (persuasion, empathy, helpfulness positive attitude). Good business communication skills (e-mail).