IT Support Engineer (AWS L2)

We are looking for a proactive and technically skilled AWS IT Support Engineer to manage and support our IT infrastructure, cloud applications, user access, and office technology environment. The ideal candidate should have hands-on experience in AWS IT support, identity and access management AWS IAM, SaaS administration, Microsoft 365, and troubleshooting enterprise applications.

You will be responsible for ensuring seamless IT operations, maintaining secure access to business applications, supporting employees with technical issues, and helping automate routine IT tasks. This role requires someone who enjoys solving technical challenges while maintaining a secure, scalable, and efficient IT ecosystem.

Location: Bangalore

Experience: 4-5 Years

Employment Type: Full-time

• Create, configure, and manage user accounts across AWS, Microsoft 365, Jira, Active Directory, and other enterprise applications.
• Manage onboarding and offboarding by provisioning and deprovisioning user accounts and access rights.
• Configure and maintain Single Sign-On (SSO) integrations using SAML and OAuth2.
• Administer Active Directory authentication, security groups, roles, and permissions.
• Manage Microsoft 365 licenses, email accounts, distribution lists, shared mailboxes, and security policies.
• Maintain proper documentation of user access requests and permissions.

• Configure, deploy, and maintain SaaS platforms and business applications.
• Administer tools such as:
• AWS IAM, Billing, Organization Account Management  
• Jira
• Microsoft 365
• ServiceNow
• Datadog
• Google Workspace
• Slack
• Other collaboration, CRM, and productivity platforms
• Troubleshoot application-related issues and coordinate with vendors whenever required.
• Monitor application health, licensing, and usage.

• Possess a strong understanding of AWS fundamentals and other cloud services.
• Assist in managing AWS accounts, IAM users, permissions, and account structures.
• Monitor AWS billing reports and identify abnormal usage.
• Support cloud resource troubleshooting and basic infrastructure management.
• Maintain documentation of cloud environments and configurations.

• Provide L1/L2 technical support for hardware, software, operating systems, and enterprise applications.
• Install, configure, and troubleshoot Windows, macOS, laptops, printers, and peripherals.
• Diagnose and resolve networking issues related to LAN, Wi-Fi, VPN, DNS, and connectivity.
• Perform system updates, software deployments, and security patch management.
• Support meeting room AV equipment and office IT infrastructure.

• Configure and troubleshoot:
• DNS records
• Email domains
• SSL/TLS Certificates
• Domain verification
• SMTP configurations
• Support implementation of secure authentication mechanisms.
• Manage certificate renewals and secure communication channels.
• Assist with SSO integrations and identity federation.

• Manage backup and restore procedures for critical systems and applications.
• Monitor infrastructure and application health using enterprise monitoring platforms.
• Investigate alerts and perform root cause analysis.
• Ensure business continuity through regular backup validation.

• Write and maintain simple automation scripts using Python or Node.js.
• Develop scripts for:
• Troubleshooting
• Log collection
• Report generation
• Automation debugging
• Routine administrative tasks
• Support internal automation initiatives and operational improvements.

• Maintain inventory of laptops, accessories, networking equipment, and software licenses.
• Track IT asset allocation and lifecycle.
• Support procurement of hardware and software.
• Ensure asset recovery during employee exits.

• Enforce IT security policies and access control standards.
• Monitor user access and security configurations.
• Identify and report security vulnerabilities.
• Support cybersecurity best practices across systems and cloud platforms.
• Assist in audit preparation and compliance activities.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 4-5 years of experience in IT Support, System Administration, or IT Operations.
• Strong experience with Microsoft 365 administration.
• Experience managing Active Directory and Identity & Access Management (IAM).
• Hands-on experience with Jira administration and enterprise SaaS applications.
• Good understanding of AWS fundamentals, IAM, account management, and billing.
• Experience configuring Single Sign-On (SSO), SAML, and OAuth2 authentication.
• Knowledge of email systems, DNS, SSL/TLS certificates, and domain management.
• Strong troubleshooting skills across Windows, macOS, networking, and enterprise applications.
• Basic knowledge of networking concepts including TCP/IP, DNS, DHCP, VPN, routers, switches, and firewalls.
• Basic scripting skills in Python or Node.js for automation and troubleshooting.
• Strong documentation, analytical, and problem-solving skills.
• Excellent communication and stakeholder management abilities.

• AWS Cloud Practitioner or equivalent foundational knowledge.
• Experience with Datadog, ServiceNow, or similar enterprise platforms.
• Familiarity with Google Workspace administration.
• Knowledge of GitHub, GitLab, or other DevOps collaboration tools.
• Experience with backup and disaster recovery solutions.
• Understanding of ITIL or IT Service Management (ITSM) practices.
• Exposure to endpoint management and device security tools.
• Familiarity with cybersecurity best practices and compliance standards.

• Be part of a fast-growing technology-driven organization.
• Work with modern cloud technologies and enterprise SaaS platforms.
• Opportunity to build and improve scalable internal IT systems and automation.
• Collaborative work environment with opportunities for continuous learning and growth.
• Contribute to impactful IT initiatives that directly enhance employee productivity and operational efficiency.