IT Service Management Representative

Project Role : IT Service Management Representative

Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.

Must have skills : Incident Management

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Act as liaison between the client and Accenture operations teams for support and escalations. Communicate service delivery health to all stakeholders and explain any performance issues or risks. Ensure Cloud orchestration and automation capability is operating based on target SLAs with minimal downtime. Hold performance meetings to share performance and consumption data and trends.

Must have Skills : Service Management Governance

Good to Have Skills : Infrastructure Service Management

Key Responsibilities : SIAM proactive demand for IM, MIM, SM Technical Experience : Experience in Incident/Request/Major Incident and Service Management Professional Attributes : Good written and verbal communication skills

Educational Qualification: Graduate or above