IT Manager

JOB SUMMARY

Contributes general knowledge and skill in technology to provide first-and some second-level support including break-fix (repairs, installations, maintenance of systems) for designated property/properties. Generally works within well-established guidelines to complete routine tasks. Responsible for performing repairs, installations, and maintenance for property-based systems with a particular area. Has knowledge of sophisticated technology equipment/processes.

CANDIDATE PROFILE

Education and Experience

Required:

. High school diploma or GED 2-4 years experience in the Information Technology or related professional area.
OR

. 2-year degree from an accredited university in Business Administration, Information Technology, or related major 2 years experience or related professional area.

Preferred:

. System-related professional certifications desired.

CORE WORK ACTIVITIES

Managing Technology Needs within Budget Targets

. Assists and/or provides input to IT Leadership for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.

. Confirms that property/properties are in compliance with appropriate Marriott International Policies (MIPs) and Information Security Manuals (ISMs). Implements solutions as directed to resolve discrepancies.

. Places equipment orders as directed relating to personal computers, telecommunications, local servers/networks processes invoices for their property/properties.

. Conducts periodic inventories of applications and hardware prepares reports as requested.

. Confirms that technology assets are secured.

. Complies with technology-related vendor contracts.

Building and Sustaining Relationships with Customers

. Writes and presents proposals, analyses, project plans, cost models, etc. in written and/or oral formats.

. Provides customer service to associates at dedicated property/properties.

. Responds to inquiries from customers/vendors/peer group.

. Provides detailed status reports as requested.

Verifying Client Technology Needs are Met

. Assists in disaster recovery and business continuity as it relates to technology.

. Provides technical guidance.

. Escalates support for all Marriott approved technology solutions (i.e. mobility devices, GPNS) and Request Center Processes.

. Supports guest and associate internet access requirements.

. Escalates problems as appropriate through direct supervisor, CLS IT Field and/or Marriott IT resources.

. Images desktops, installs new software applications, applies patches, maps drives to appropriate server/network.

. Moves/adds/changes PCs/peripherals migrating data when necessary.

. Performs routine desktop backup as scheduled or directed.

. Provides end-user support.

. Confirms technology security (i.e. encryption, patch deployment) and technology compliance (i.e. Quarterly ID Audits, MAARK1) measures are in place.

. Supports unit infrastructure (servers, switches, router, APs etc.) and engages appropriate MI IT and/or Vendor resources.

. Assists in creating and maintaining secure server environment. Performs server backups and routine preventative maintenance.

. Pulls through support for corporate, regional and property initiatives.