IT Infrastructure & Field Support Engineer
Company: Techglora Integrated IT Services
Location: Chennai (Field-Based)
Job Type: Full-Time
Experience: 2–5 Years
About The Role
Techglora Integrated IT Services is looking for a highly skilled and dependable IT Infrastructure & Field Support Engineer who can independently handle onsite and remote IT support for clients across Chennai. The ideal candidate should have hands-on experience in networking, servers, Microsoft 365, desktop support, structured cabling, CCTV, and IT infrastructure management.
This role requires someone who enjoys solving technical problems, is comfortable visiting client locations, and can take complete ownership of assigned service requests.
Key Responsibilities
- Provide onsite and remote technical support for desktops, laptops, printers, and peripherals.
- Install, configure, and troubleshoot Windows operating systems and Microsoft Office applications.
- Configure and troubleshoot Microsoft 365 services, including Outlook, Teams, OneDrive, and user account management.
- Install, configure, and maintain routers, switches, Wi-Fi access points, and network devices.
- Perform LAN, WAN, and structured network cabling installations and troubleshooting.
- Configure and troubleshoot broadband and internet connectivity issues.
- Install and maintain CCTV systems, DVR/NVR devices, and IP cameras.
- Perform server installation, maintenance, backup, and basic administration.
- Handle Active Directory user creation, password resets, permissions, and Group Policy basics.
- Configure network printers, scanners, and shared devices.
- Diagnose and resolve hardware issues for desktops and laptops.
- Perform preventive maintenance and Annual Maintenance Contract (AMC) visits.
- Maintain service reports, asset records, and technical documentation.
- Coordinate with vendors and ISPs for issue resolution.
- Ensure timely closure of support tickets while maintaining excellent customer service.
- Follow cybersecurity best practices, including endpoint protection, antivirus management, Windows updates, user access control, password policies, and basic network security.
Required Skills
- Windows 10/11 Administration
- Microsoft 365 Administration
- Desktop & Laptop Troubleshooting
- Networking (TCP/IP, DNS, DHCP)
- Router & Switch Configuration
- Wi-Fi Installation & Troubleshooting
- Structured Network Cabling
- Server Installation & Basic Administration
- Active Directory Basics
- Printer Installation & Troubleshooting
- CCTV Installation & Support
- Hardware Diagnostics & Repair
- Backup & Recovery
- Remote Support Tools (AnyDesk, TeamViewer, Quick Assist)
- Basic Cybersecurity Knowledge
- Documentation & Service Reporting
Preferred Qualifications
- Diploma or Bachelor's Degree in Computer Science, Information Technology, Electronics, or a related field.
- Certifications such as CCNA, Microsoft, CompTIA A+, Network+, or equivalent are an added advantage.
What We're Looking For
- Strong troubleshooting and analytical skills.
- Ability to work independently with minimal supervision.
- Excellent communication and customer-handling skills.
- Willingness to travel across Chennai for client support.
- Ownership mindset with a commitment to resolving issues from start to finish.
- Professional attitude, punctuality, and reliability.
Why Join Techglora
- Exposure to diverse IT infrastructure projects.
- Opportunity to work across networking, servers, Microsoft 365, cybersecurity, and field support.
- Hands-on learning with enterprise IT environments.
- Career growth in a fast-growing IT services company.
Skills: server,cabling,broadband,it infrastructure,cctv,datawarehouse,email services,printer,field support
