IT Helpdesk and Endpoint Technician

2-7 years
2 months ago 233 Applied
Job Description

We, Nair Systems, are a QFC based, boutique leading edge technology consulting and professional services firm focusing on Digital Banking, Artificial Intelligence, Big Data & Data Analytics, Cyber Security, Blockchain and Cryptocurrency and Robotic Process Automation.
Nair Systems is currently looking for IT Helpdesk and Endpoint Technician for our Qatar operations with the following terms & conditions.

Required education and prior experience:
Mandatory: B.Sc. in Computer Science, Information Technology or Similar field
Mandatory: 2+ years experience working with Microsoft Client and server platforms as a helpdesk technician.
Mandatory: Microsoft certifications: Windows Client; Managing Modern Desktop; Azure
Mandatory: 1-year experience in Azure, Microsoft 365 Suite support.
Mandatory: Knowledge of Basic Network support.
Optional: Knowledge of Helpdesk ticketing system.
Desirable: Network Certifications Network+/CCNA
Key responsibilities & competencies:
Serving as the first point of contact for customers seeking technical assistance over the phone or email.
Performing remote troubleshooting through diagnostic techniques and pertinent questions.
Performing on-site installations and support.
Install and maintain desktop technologies (Desktops, Laptops, Phones, Monitors, Printers, etc.)
Install and configure Windows and other desktop software.
Configure and manage connectivity and storage
Maintain Windows
Protect devices and data
Deploy Windows client
Manage identity and access by creating and maintaining AD users.
Manage compliance policies and configuration profiles
Manage, maintain, and protect devices
Manage apps
Rollout patches.
Assist in person or remotely in the resolution of support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction
Maintain printing systems and assist with network printer system maintenance
Maintain backup system and processes.
Research, resolve, and respond to questions received via telephone calls, e-mail, walk-ups, open submitted tickets and callbacks in a timely manner, in accordance with current procedures
Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers
Maintains records of daily communication transactions, problems, remedial actions taken, and installation activities by creating and updating the required tickets.
Work effectively and professionally with other team members, learns from and shares knowledge with others.
Escalate irresolvable issues to Engineers; advanced support or vendor support.
Identify and resolve problems of basic scope using proper tools and techniques
Offers suggestions for process improvements in the helpdesk area.
Applies basic standards and procedures to accomplish tasks including learning how to use and apply applicable technologies.
Communicate in written and verbal form effectively
Some afterhours work may be required
Manage and Operate the ManageEngine Suite ServiceDesk Plus and Endpoint Central.
Automate/script PC support and rollout tasks.
Personality Requirements:
Has helpful customer service-oriented personality and enjoys interacting with and helping others.
Superior communication skills, written and verbal, must be fluent in English and possess great phone manner. Arabic knowledge is an advantage.
Reliable and honest
Good time management skills
Ability to work unsupervised.
Ability to work under pressure and deal with multiple tasks
Excellent presentation and customer service skills
Attention to detail
Strong problem-solving skills
Joining time frame: 2 weeks (maximum 1 month)

Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest at [Confidential Information]

Function

IT

Skills

End point
ServiceDesk.

We, Nair Systems, are a QFC based, boutique leading edge technology consulting and professional services firm focusing on Digital Banking, Artificial Intelligence, Big Data & Data Analytics, Cyber Security, Blockchain and Cryptocurrency and Robotic Process Automation.

About Recruiter
Sheena Riju

Functions

IT,
Banking

Industry

Banking/Accounting/Financial Services,
IT/Computers - Hardware & Networking,
IT/Computers - Software,
Recruitment/Staffing/RPO

Skills/Roles

Software Specialist,
SMEs,
IT Support Specialists

LEVEL HIRING FOR

Junior Level,
Mid Level,
High Level,
Top Management

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