Key Responsibilities
Strategic Transformation & Vision
- Define the GCC's strategic value proposition aligned with enterprise business and technology goals
- Lead transformation across people, processes, technology, and culture
Stakeholder Management
- Act as the primary liaison between GCC and global business & technology stakeholders
- Build strategic partnerships across business units to ensure measurable business impact
- Define and manage service delivery, meet SLAs, and identify opportunities to expand internal services
People Leadership & Talent Management
- Lead, mentor, and inspire senior leaders, managers, and associates, fostering a collaborative high-performance culture
- Manage talent acquisition, training, and retention aligned with GCC strategy
- Cultivate employee engagement and a positive organizational culture
Innovation & Continuous Improvement
- Drive automation, standardization, and agile/DevOps adoption
- Leverage emerging technologies (AI/ML, cloud, data platforms) to build digital capabilities and optimize IT operations
- Establish innovation hubs and scale innovation through Centers of Excellence (CoEs)
Performance & Risk Management
- Define, monitor, and report KPIs measuring success, agility, and value creation
- Ensure operational excellence, quality assurance, compliance, and security standards
- Oversee resource allocation, workforce planning, and capacity management
- Promote sustainable delivery channels and operational excellence in talent acquisition
Financial & Budget Management
- Develop and manage the annual delivery centre budget ensuring financial targets are met
- Monitor financial performance, implement cost control and frugality initiatives without compromising quality
Compliance, Risk & Governance
- Ensure adherence to local/global regulatory requirements (labor laws, data privacy, industry standards)
- Lead risk management, business continuity, and operational risk mitigation efforts
- Align with other Eurofins entities including National Service Centres on shared initiatives and compliance
Qualifications
- 1012 years senior management experience with proven track record in GCC establishment and operations management
- Strong expertise in business transformation and change management
- Experience in talent acquisition and deep knowledge of the India IT talent market
- Excellent people management skills with focus on customer service excellence
- Strong knowledge of software development lifecycles and SLAs
- Flexibility to work across different time zones to support global stakeholders
Education
- Bachelor's or Master's degree in Computer Science, Information Technology, Business Administration, or Operations Management
