Overview
TekWissen is a global workforce management provider throughout India and many other countries in the world. The below job opportunity is to one of our clients who is a part of a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, IT modernization and managed services. This client enables us to move confidently into the digital future. This client committed to Long Term success and combine global reach with local client attention to serve them in over 50 Countries.
Position: IT Associate Director
Location: Noida
Work Type: Hybrid
Job Type: Full Time
Job Description
- Directs the efforts of others in the achievement of the strategic and operational objectives of the group.
- Manages the hiring, staffing and maintaining of a diverse and effective workforce.
- Responsible for career development/planning, performance and pay discussions of team members.Responsible for the delivery of service commitments to customers and towards the client's financial commitments (organization responsibilities are detailed in the following bullets):
- Ensures that full life cycle delivery costs are within or better than the delivery costs committed within the approved deal model.
- Coordinates the activities of technical solution team members to meet contract obligations.
- Provides complex metrics and reporting support to all relevant stakeholders.
- Proactively identifies potential issues and drives resolution to avoid customer impact and facilitate continuous improvement.
- Identifies opportunities for growth and innovation.
- Builds and sustains effective communications with all stakeholders and cross-functional teams in an effort to maximize the customer experience.
- Accountable for the day-to-day operations of an area managing processes, programs and/or initiatives.
- Manages a staff of professional level team members or manages a team through lower-level supervisors.
- Defines roles and responsibilities.
- Contributes to standards around which others will operate.
- Establishes and influences operating policies.
- Plans for an area's future needs and operations.
- Leads program execution.
- Contributes to policy/ program development.
- Work is guided by general policies and management guidance.
- Independently determines approach to managing daily operations.
- Sets performance expectations.
- Selects, leads, counsels and motivates teams.
- Interprets and executes policies that directly affect work activities.
- Develops and communicates plans/ objectives to others.
- May contribute to functional strategy within location.
- Strong priority setting skills to provide leadership and direction to team.
- Ability to communicate clearly at all organizational levels.
- Ability to multi-task in a dynamic environment.
- Ability to lead cross-functional delivery teams.
- Demonstrates attentiveness to quality and productivity.
- Experienced analytical, problem solving, negotiation and organizational skills.
- Strong ability to motivate, direct and lead others.
- Demonstrated ability to successfully manage and lead third party relationships.
- Ability to manage delivery costs to plan.
- Knowledge in MEMSCCMApplication packaging and Delivery preferred.
Qualification
- GraduatePost Graduate Degree
- 15+ years of experience
- Knowlege on ITIL V4 and service delivery
TekWissen® Group is an equal opportunity employer supporting workforce diversity 
