Issue Resolution Analyst

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are looking forIssue Resolution Analystto join ourCustomer Servicedivision.You will be resolving and addressing inquiries related to operational workflows within our products.

The Team:Our Complex Cases Team provides support to clients on operational workflows that are unique to our products. The team works collaboratively and passionately to build a high-performing company culture Comprised of engaged employees who work cross functionally to improve client experience.

Job Responsibilities

• Reviewing and resolve issues reported by our clients and internal stakeholders
• Provide resolution that impacts processes across operations to optimize processes and prevent future issues
• Adhere to SLAs and SLCs of the team
• Contribute constructively to achieve business goals of the team

Typical Qualifications

• AnyBachelor's degreeispreferred
• Minimum 2+ years of professional experience, US healthcare experience preferred