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Stanowisko To Podlega
IS Senior Service Owner for Process Automation and Optimization
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Your Role And Responsibilities
In this role, you will have the opportunity to lead Automation service line in the design and development of end-to-end lifecycle roadmaps and effective and efficient delivery of services together with a team of dedicated internal and external suppliers.
Each day, you will be responsible to design, implement, and maintain the framework to deliver the services in scope, on time, within budget, and in line with the customer's expectations. You will also showcase your expertise by managing multiple third-party global vendor contracts to assure high service quality and optimizing the cost.
The work model for the role is:
hybrid
This role is contributing to the
FTS Process Automation and Optimization Service.
You Will Be Mainly Accountable For
- Own the end-to-end lifecycle of Business Process Automation (BPA) services, ensuring reliable delivery and continuous improvement.
- Define and execute the service strategy, roadmap, and service catalog aligned with business and IS objectives.
- Ensure high service performance (availability, quality, security, and scalability) and act as the escalation point for critical service issues.
- Manage the automation demand pipeline, including intake, prioritization, and estimation of initiatives.
- Own the service budget, including cost control, forecasting, and value optimization.
- Govern global vendors and delivery partners, ensuring SLA compliance and continuous performance improvement.
- Collaborate with business stakeholders to translate process automation needs into scalable solutions.
- Drive continuous service improvement (CSI) and innovation, including adoption of new automation and AI technologies.
- Ensure compliance with IS policies, standards, and regulatory requirements.
- Lead cross-functional team of 8 people and foster strong collaboration across IS, business, and external partners.
Qualifications For The Role
- Master's Degree in Computer Science, Finance, Economy or related field.
- 7+ years of experience in IT applications/services, including at least 3 years managing global services or projects.
- Solid understanding of Business Process Automation (RPA, Power Platform, workflow tools) and finance systems.
- Strong knowledge of IT service management concepts (ITIL), Agile/Scrum, and vendor management.
- Proven analytical, communication, and stakeholder management skills, with business and technology understanding.
- Experience leading teams (or strong leadership skills), with the ability to drive performance and collaboration across global teams.
- Fluency in English, both written and spoken, is essential.
More About Us
The Finance Technology Services provides end-to-end IS services related to design, build and run of global corporate financial applications. Our team acts as a vehicle bringing together expertise in IS areas that drive process standardization while developing lean management competencies and improving ABB's financial capabilities. We help ABB with the executing of all financial application common internal control tasks. We are global IS organization responsible for the service and project delivery for the Finance Function. Finance processes we support require stable and undisrupted support and it is our mission to ensure stability, performance and compliance in everything we deliver. As the Domain we work hand in hand with our key stakeholders and we are organized around main Finance process areas and Businesses.
Aby zbudować czystszą, mądrzejszą przyszłość, potrzebne są różne umysły: ciekawe, odważne i kreatywne. Dlatego witamy ludzi z każdego środowiska i o różnych doświadczeniach.
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