International Voice Support

Description

We are looking for an experienced International Voice Support to join our team. The ideal candidate should have 1-4 years of experience in the job market in India and possess excellent communication and technical skills. As an International Voice Support, you will be responsible for providing technical support to our international clients through voice calls and emails. You should be able to handle customer queries and complaints, troubleshoot technical issues, and provide timely solutions to ensure customer satisfaction.

Responsibilities

• Provide technical support to international clients through voice calls and emails
• Handle customer queries and complaints
• Troubleshoot technical issues and provide timely solutions
• Maintain accurate records of customer interactions
• Ensure customer satisfaction by providing excellent service
• Meet and exceed performance metrics such as average handle time, first call resolution, and customer satisfaction score

Skills and Qualifications

• 1-4 years of experience in International Voice Support
• Excellent communication skills in English (Uk accent).
• Ability to handle customer queries and complaints with a positive attitude
• Ability to troubleshoot technical issues
• Experience in using CRM tools and ticketing systems
• Ability to work in a fast-paced environment
• Good problem-solving skills
• Ability to work in rotational shifts
• Minimum educational qualification of a Bachelor's degree