About the Role
You will be responsible for engaging with US-based customers who have outstanding debts, understanding their situation, and helping them resolve overdue balances through compliant and professional communication. This position requires strong negotiation skills, clear communication, and a commitment to ethical collections practices.
International Voice Process
Key Responsibilities
- Outbound Collection Calls: Connect with US debtors to discuss overdue accounts, payment challenges, and resolution options.
- Negotiation: Set up payment plans, settlements, or tailored arrangements following FDCPA and client guidelines.
- Compliance: Strictly adhere to FDCPA, company policies, and all US debt collection regulations.
- Skip Tracing: Use tools, databases, and internal systems to locate hard-to-reach customers.
- Account Management: Update CRM with accurate call notes, promises-to-pay, disputes, and follow-ups.
- Dispute Resolution: Handle queries or disputes with patience, professionalism, and clarity.
- Payment Tracking: Monitor scheduled payments and ensure timely follow-up.
- Escalations: Flag accounts requiring legal review or special handling.
Requirements
- Minimum 2 years of experience in US Third-Party Debt Collection or International Voice Process.
- Excellent English communication skillsboth verbal and written.
- Strong negotiation, conflict handling, and problem-solving skills.
- Comfortable working US Night Shifts.
- Target-driven, ethical, and customer-focused mindset.
What We Offer
- Work From Home (WFH) stable remote working setup
- Attractive Salary + High Performance Incentives
- Comprehensive Training on US collection laws, systems & tools
- Excellent career growth in International BPO & Financial Services
- Supportive leadership and process-driven environment
