International Voice Process

Tech Mahindra Limited

Mumbai City

0-5 Years

2.5 - 6 LPA

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Posted 16 days ago
Over 50 applicants

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Job Description

Description

We are seeking candidates for the position of International Voices Process for our UK/US operations based in India. This role is ideal for individuals looking to enhance their communication skills and gain experience in a dynamic work environment.

Responsibilities

Handle inbound and outbound voice calls for UK/US clients.
Provide excellent customer service and support to clients in a professional manner.
Resolve customer inquiries and issues efficiently and effectively.
Maintain accurate records of customer interactions and transactions.
Work collaboratively with team members to achieve targets and improve processes.

Skills and Qualifications

Excellent verbal and written communication skills in English.
Strong interpersonal skills and ability to work in a team environment.
Proficiency in using call center software and CRM tools.
Ability to handle challenging customer situations with patience and professionalism.
Good problem-solving skills and attention to detail.
Basic understanding of the UK/US market and cultural nuances.

Contact - 8424041135 Pratishtha Singh

Spotlight

Cafeteria, Office cab/shuttle, Maternity leaves, Paternity leaves, Career break/sabbatical, Annual leaves, Rewards & recognition, Performance bonus, Car lease, Retirement benefits, Health & insurance, Health insurance, Life insurance

Education

12th Class (XII)

More Info

Job Type:

Permanent Job

Industry:

Technical Support, BPO, Customer Service, Outsourcing, Call Center

Role:

Customer Service Executive (Voice), Customer Service /Tech Support, Customer Service Executive (Non-voice), Fresher

Function:

Customer Service/Call Centre/BPO, Manufacturing/Engineering/R&D

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Tech Mahindra Limited

Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services).

Tech Mahindra's capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing.

Tech Mahindra's solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BSG (comprises BPO, Services and Consulting).

With an array of service offerings for TSPs, TEMs and ISVs, Tech Mahindra is a chosen transformation partner for several leading wireline, wireless and broadband operators in Europe, Asia-Pacific and North America.

Tech Mahindra has successfully implemented more than 16 Greenfield Operations globally and has over 130 active customer engagements mostly in the Telecom sector. The company has been involved in about 8 transformation programs of incumbent telecom operators.

Tech Mahindra has a global footprint through operations in more than 31 countries with 17 sales offices and 15 delivery centers. Assessed at SEI CMMi Level 5, Tech Mahindra's track record for value delivery is supported by over 40,500 professionals who provide a unique blend of culture, domain expertise and in depth technology skill sets. Its development centers are ISO 9001:2008 & BS7799 certified.

Job ID: 133131541