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International Customer Service Representative



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0-8 Years
a month ago
67 Viewed
12 Applied

Job Description

About Job:-

Job Type: Full Time

Role: Fresher / Experienced

CTC: Upto 6 Lacs

Experience: 0 to 8 year

Locality: Pune

Eligibility: Intermediate

Note: This is a requirement for one of the Workassist Hiring Partner

Job Description:

We are looking for dynamic individuals to join our team as Customer Service Representatives for our International Voice Process. As a Customer Service Representative, you will play a crucial role in handling customer queries, requests, issues, and questions in a professional manner. Your ability to communicate effectively and sensitively with diverse audiences will be essential in delivering first-time resolution service.

Key Responsibilities:

  • Handle customer queries, requests, issues, and questions in a professional manner.
  • Strive to deliver a first-time resolution service to customers.
  • Provide accurate and timely information by fully investigating customer enquiries and complaints.
  • Utilize available equipment and applications to resolve issues efficiently and within Service Level Agreements (SLA) or customer expectations.
  • Maintain a high level of customer satisfaction through effective communication and problem-solving.
  • Adhere to company policies and procedures while addressing customer needs.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with internal teams to escalate complex issues as needed.
  • Meet performance targets and quality standards set by the company.
  • Participate in training sessions and continuous learning opportunities to enhance customer service skills.

Company Description:

Workassist is an online recruitment and employment solution platform in India. We provide relevant profiles to employers and jobs to job seekers across different industries and experience levels. With a focus on e-recruitment technology, we quickly adapt to the new normal and assist job seekers with the best opportunities and employers with the best talent worldwide. We work with many recruiters in sectors such as Banking & Finance, Consulting, Sales & Marketing, HR, IT, Operations, and legal, to help them recruit great emerging talents.

Visit our website for a seamless job search experience.

(Note: There are many more opportunities apart from this on the portal. Depending on the skills, you can apply for them as well).

So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you.


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Last Updated: 16-05-2024 10:43:13 AM
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