Roles and Responsibilities:
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members.
Inform customers about new features and functionalities
Whitehorse Manpower - Partners in End to End Recruitment
White Horse Manpower Consultancy Pvt. Ltd. registered under Company’s Act 1956, is one of the vibrant consulting firm.
It is a leading professional placement and talent search firm headquartered in Bangalore for Infosys Accenture and 15 other BPOs.