Inside Sales Specialist

Job Description: Inside Sales Specialist

Company: Hair Originals

Location: Gurgaon, Mumbai

Department: Sales & Business Development

Employment Type: Full-time

About HairOriginals

HairOriginals is India's fastest-growing premium human hair extensions brand proudly made in India and loved globally. Backed by Shark Tank India, we're on a mission to redefine beauty and confidence through 100% natural human hair solutions. With Experience Centres across major cities and aggressive expansion plans, we're looking for a retail leader who can drive profitability, scale operations, and create unmatched customer experiences across India.

Key Responsibilities

1. Engage with inbound and outbound customers through calls, WhatsApp, and mail to understand their requirements.
2. Drive sales by pitching the right products and converting leads into successful orders.
3. Build and maintain long-term customer relationships to encourage repeat business and brand loyalty.
4. Follow up with potential customers to close open inquiries and ensure seamless purchase experience.
5. Maintain a detailed record of interactions, sales leads, follow-ups, and conversions. Collaborate with internal teams (operations, marketing, customer success) to ensure smooth order fulfilment.
6. Meet weekly and monthly sales targets while ensuring high-quality customer service.

Required Skills & Competencies

1. Excellent communication skills (English & Hindi).
2. Strong persuasion, negotiation, and generating sales abilities.
3. Ability to understand customer needs and present relevant product solutions
4. Confident in handling high-volume calls and multiple customer conversations.
5. Basic computer skills and comfort with CRM tools.
6. Ability to work in a fast-paced, performance-driven environment.
7. Positive attitude, problem-solving mindset, and customer-first approach.

Qualifications

Any graduate (preferred).

13 years of experience in telesales, inside sales, customer service, or business development.

Experience in beauty, hair, fashion, or e-commerce domain is a plus.

Why Join Hair Originals

Opportunity to represent one of India's fastest-growing beauty brands.

Performance-driven incentives and attractive growth opportunities.

Dynamic, youthful, and collaborative work environment.

Learn and grow directly with industry experts and founders.

Please apply here or share your resume at [Confidential Information]