Accountability & Responsibilities of Role:
- Make outbound calls to prospective customers from provided databases or marketing-generated leads.
- Understand customer needs and qualify leads to pitch appropriate products or services.
- Address objections and convert cold/warm leads into confirmed sales or scheduled follow-ups.
- Accurately document customer interactions and outcomes in the CRM system.
- Consistently meet or exceed daily, weekly, and monthly sales targets and performance KPIs.
- Conduct timely follow-ups through calls, emails, or messaging platforms to nurture leads and close deals.
- Ensure a high standard of customer service throughout the sales process to encourage satisfaction and retention.
- Stay informed on product features, promotions, industry trends, and competitor offerings.
- Cross-sell additional products or services based on customer needs and interest to maximize sales opportunities.
Position Requirements:
Educational Background:
- Bachelor's degree in business administration, Marketing, Communications, or a related field (preferred).
Work Experience:
- 15 years of experience in outbound calling, tele sales, or inside sales.
- Experience with CRM systems and sales tracking tools.
- Preferred exposure to B2C or B2B tele sales in industries such as telecom, education, finance, SaaS, or insurance.
Technical / Industry Skills:
- Strong communication, persuasion, and negotiation skills.
- Target-driven with a high level of self-motivation and resilience.
