Inside Sales Executive

Position: Inside Sales Executive

Department: Mobility & Wellness

Location: Pune (On-site)

Working Days: 6 days a week (Rotational week-offs)

Shift Timing: Rotational (Day Shifts)

About Frido

Frido is a new India D2C brand revolutionizing the way people experience mobility and comfort from electric wheelchairs and scooters to ergonomic seating solutions and wellness-driven lifestyle products. At Frido Mobility, we are building accessible, design-first products that enable independence and wellbeing.

Role Overview

As an Inside Sales Executive at Frido Mobility, you will play a key role in driving sales conversions for our mobility products. You will handle inbound and outbound leads, understand customer needs, provide tailored product recommendations, and ensure a smooth buying experience from inquiry to order closure.

This role demands excellent communication, empathy, and strong product understanding, as you'll be assisting B2C customers (individual buyers)

Key Responsibilities

Handle daily inbound and outbound calls, WhatsApp, and email inquiries from leads generated via ads, website, and marketplaces.

Understand customer requirements, identify pain points, and recommend the right Frido product (wheelchair, scooter, etc.) accordingly.

Share product videos, brochures, and quotations with customers to aid decision-making.

Maintain and update lead details, follow-ups, and sales status in CRM tools (LeadSquared / Gorgias / Google Sheets).

Follow a structured sales call process discovery, pitch, demo, objection handling, and closure.

Coordinate with operations and logistics teams to ensure timely delivery and customer satisfaction.

Achieve daily/weekly/monthly revenue and conversion targets.

Maintain professionalism and empathy in every customer interaction.

Skills & Competencies

Strong communication skills (English & Hindi mandatory; regional languages are a plus)

Sales-driven mindset with high energy and ownership

Ability to understand customer psychology and build rapport quickly

Experience with CRMs, WhatsApp Business, or sales tracking tools preferred

Problem-solving and objection-handling skills

Empathy towards elderly or differently-abled customers

Requirements

Experience: 13 years in Inside Sales / Telesales / Customer Success (D2C, Healthcare, Mobility, or E-commerce preferred)

Education: Graduate or equivalent

Availability: Willing to work 6 days a week with rotational week-offs

What We Offer

Competitive salary + attractive performance incentives

Opportunity to work with one of India's most impactful and fast-growing D2C brands in the wellness and mobility space

Structured training on product knowledge and customer interaction

Career growth opportunities into Team Lead / Key Account / B2B Sales roles

Interested Candidate can share their resume to [Confidential Information] [HIDDEN TEXT] [HIDDEN TEXT]