Company Overview
- Future Electronics is a global leader in semiconductor and electronic component distribution.
Job Summary
Support sales team operations by processing sample requests, managing quality follow-ups, handling purchase order confirmations, and maintaining accurate customer and product records.
Responsibilities
- Process sample requests and update customer accounts using CRM to ensure timely and accurate information flow
- Assist with Failure Analysis by following up on quality reports to support product reliability
- Manage NCNR (Non-Cancelable, Non-Returnable) forms and resolve backlog issues to maintain order accuracy
- Update cross-reference files and customer portals to provide current product information
- Confirm purchase orders within 48 hours to support efficient order processing
- Upload product change notifications and chemical compliance documents to maintain regulatory compliance
- Track credit and rebill approvals and update lead times to ensure accurate billing and delivery schedules
- Provide general administrative support to facilitate smooth sales and customer service operations
Requirements
- Diploma or GCE A Level and above
- Minimum 1 year of experience in sales or customer service.
- Electronics industry experience is an advantages.
