Infra consultant

Responsibilities :

Responsibilities:

Support Desktop & Laptop OS

Windows, Mac installation, configuration & troubleshooting

Microsoft patches, AV and desktop application support

Troubleshoot Desktop & Laptop OS Configuring of Driver & Devices

Install & troubleshoot standard software

Email & Application Support

Basic LAN

IP address allocation, conflicts, able to differentiate the required network from others

Wireless LAN troubleshooting

Perform Install, Move, Add or Change (IMAC) at the workstation level

AD domain

Resolve Printer installation and sharing related issues (Network / Local Printer)

Scanner relates issues/troubleshooting

In case of hardware problems, escalate to hardware vendors

Remote Support-Desktop and Remote Assistance

Technical and Professional Requirements:

:

5+ years of experience in Desktop support

Strong Experience in windows 10 and 11 support.

Able to manage a team of 10-20 members

Mandatory to work 24X7 shifts

Experience with scripting automation using Vbscript, powershell, or other scripting languages, with three years experience using PowerShell to automate task would be an added advantage.