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Incident manager | 6 to 9 years | Bengaluru & Pune

Capgemini

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5-7 Years
2 months ago
43 Viewed
8 Applied

Job Description

Short Description

. Asses business impact and urgency, declare Incident or trigger business continuity procedures or disaster recovery invocation scripts

. Manage the process of the service restoration or impact reduction

. Ensures that cross -SDO incidents are resolved effectively securing end-to-end Service Level Agreement and Service Management

. Identifies and takes control of unallocated incidents e.g. gray space

. Acts as escalation point for SDOs where resolution ownership is disputed

. Provides guidance and assistance to SDOs to ensure a globally consistent approach to operational processes

. Provides consistent communications in scope of the process and services

. Provides high quality reports and communications

. Ensures that customer's business interests are maintained over and above those of any specific SDO

. Cooperates with various SDOs, Regional/Global Change Managers

Primary Skills

  • Incident manager

Secondary Skills

  • ITIL
FUNCTION
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Capgemini was founded by Serge Kampf in 1967 as an enterprise management and data processing company. The company was founded as the Soci&#233&#x3B;t&#233&#x3B; pour la Gestion de l'Entreprise et le Traitement de l'Information (Sogeti).In 1974 Sogeti acquired Gemini Computers Systems, a US company based in New York.In 1975, having made two major acquisitions of CAP (Centre d'Analyse et de Programmation) and Gemini Computer Systems, and following resolution of a dispute with the similarly named CAP UK over the international use of the name 'CAP', Sogeti renamed itself as CAP Gemini Sogeti.

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