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INCIDENT MANAGEMENT| 6 TO 9 YEARS | BANGALORE, MUMBAI & PUNE

Capgemini

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6-12 Years
a month ago
100 Viewed
20 Applied

Job Description

Job Description

The Service Management Specialist will be responsible for managing the delivery of services to clients ensuring that services are provided in a timely and efficient manner while maintaining high levels of customer satisfaction
This role requires a strong understanding of service management principles excellent communication skills and the ability to lead a team Responsibilities

  • 6 to 12 years of relevant experience on Change Incident Problem CMDB Service request and knowledge management process
  • Oversee the delivery of services to clients ensuring that they are provided in a timely and efficient manner
  • Implement service management processes and strategies such as service level management incident management change management and problem management
  • Serve as the primary point of contact for customers addressing any questions complaints or issues they may have
  • Collaborate with various departments to ensure the delivery of high quality services
  • Develop and maintain service level agreements SLAs with clients ensuring that all services are delivered according to these agreements
  • Analyze service delivery metrics and performance indicators to identify areas for improvement

Qualifications

  • Bachelor s degree in Business IT or a related field
  • Strong understanding of service management principles
  • Excellent communication and interpersonal skills
  • Strong leadership and team management skills
  • Ability to analyze data and identify trends and areas for improvement
  • Proficiency in using service management software and other IT tools

Primary Skills

This role requires a strong understanding of service management principles excellent communication skills and the ability to lead a team Responsibilities

  • ITSM
  • ServiceNow
  • Incident Management

Secondary Skills

  • 6 to 12 years of relevant experience on Change Incident Problem CMDB Service request and knowledge management process
  • Oversee the delivery of services to clients ensuring that they are provided in a timely and efficient manner
  • Implement service management processes and strategies such as service level management incident management change management and problem management
  • Serve as the primary point of contact for customers addressing any questions complaints or issues they may have
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Capgemini was founded by Serge Kampf in 1967 as an enterprise management and data processing company. The company was founded as the Soci&#233&#x3B;t&#233&#x3B; pour la Gestion de l'Entreprise et le Traitement de l'Information (Sogeti).In 1974 Sogeti acquired Gemini Computers Systems, a US company based in New York.In 1975, having made two major acquisitions of CAP (Centre d'Analyse et de Programmation) and Gemini Computer Systems, and following resolution of a dispute with the similarly named CAP UK over the international use of the name 'CAP', Sogeti renamed itself as CAP Gemini Sogeti.

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Last Updated: 13-06-2024 07:11:21 PM
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