Incident Commander for the Network Focused IT Operations Center (ITOC)

Job Description

Company:

Qualcomm India Private Limited

Job Area:

Information Technology Group, Information Technology Group IT Engineering

General Summary:

Qualcomm IT is looking for the Incident Commander for their Network Focused IT Operations Center (ITOC), based out of Hyderabad, India.

High Level Job Responsibilities:

. Work as an Incident Commander to lead and drive Major Incidents (all IT domains). Incident commander is responsible for logging, triaging, and updating the Major Incident records. He is also responsible for coordinating, engaging, and collaborating with various technical teams until major incident is resolved. He must ensure that timely communication to the stakeholders with progress updates on any major outages.
. Manage NOC (Network Operations Center) operations - L1/L2 support - monitor, detect, triage, troubleshoot, escalate, and fix network related issue.
. Escalate and collaborate with Tier3 (SME) team for resolving the complex IT network issues.
. Interfacing with vendors, other IT admins, and end-users as necessary to resolve the incidents.
. Coordinating with ISPs and other external service providers to resolve network-related issues and maintain service levels.
. OEMs Coordination - L3 escalation, Follow-up, part replacement, RCA
. Monitoring of network infrastructure - Use of a wide variety of point monitoring tools and procedures to identify, triage, and escalate IT service degradation or outages.
. Implementing network changes and upgrades as per the change management policies to ensure minimal disruption to services.

. 10+ Years of IT experience, 8+ years in NOC (Network Operations Center) support
. Excellent written and verbal communication.
. Deep understanding of ITIL framework and key processes like Incident Management, Major Incident Management, Problem Management and Change Management.
. Good understanding of Enterprise level IT Landscape technologies including domains like networking, servers, storage, database, applications etc.
. Enterprise monitoring and triage support for a wide variety of internal and customer facing IT systems, services, and applications.
. In depth knowledge and experience on CISCO Catalyst and Nexus portfolio
. Sound Understanding and experience with protocols/technologies such as BGP, OSPF, EIGRP, STP, vPC, etc.
. Experience with network services such as DNS, DHCP, Radius, TACACS, SNMP, LDAP, SMTP and NFS. Working knowledge of TCP/IP, LAN, etc.
. Proficiency working with VLAN, VRF, HSRP, Port Security, Traffic Shaping, Priority Queuing, Class of Service (CoS)
. Must possess an understanding of TCP/IP, access control lists (ACLs), security, firewalls and network traffic analysis.

Minimum Qualifications:

. 4+ years of IT-related work experience with a Bachelor's degree.
OR
6+ years of IT-related work experience without a Bachelor's degree.

Physical Requirements:
. Frequently transports and installs equipment up to 20 lbs.

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.