Incedo is a US-based consulting, data science and technology services firm with over 2,500 people helping clients from our six offices across US and India. We help our clients achieve competitive advantage through end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and design capabilities coupled with deep domain understanding. We combine services and products to maximize business impact for our clients in telecom, financial services, product engineering and life science & healthcare industries.
Working at Incedo will provide you an opportunity to work with industry leading client organizations, deep technology and domain experts, and global teams. Incedo University, our learning platform, provides ample learning opportunities starting with a structured onboarding program and carrying throughout various stages of your career. A variety of fun activities are also an integral part of our friendly work environment. Our flexible career paths allow you to grow into a program manager, a technical architect or a domain expert based on your skills and interests.
Role Description: IMS Lead
This role is an exciting opportunity for a high energy, enterprising individual to join a high caliber team in shaping and scaling the Cloud Infrastructure Management Services team. An opportunity also to work with well-known clients where we have existing relationships.
Role and responsibilities
. Hands-on management of service delivery, interactions with clients and escalation management
. Drive SLAs and Metrics across programs.
. Managing P&L, ensuring profitability - (Billing, Budget, Cost Optimization, Etc.), Project delivery, thought leadership.
. Define, implement, and enforce configuration management and change management practices.
. Hire, develop, and engage a high-quality team to ensure the effective operation of the group.
. Evaluate technical skills of the team and ensure there is an appropriate level of expertise.
. Improve Delivery capabilities - Delivery Excellence Index, Operational Excellence, Automation, Tool Adoption, Value Creation for practice
. Identify areas for process and efficiency improvement within the IMS team. Recommend enhancements and oversee implementation.
. Ensure Cascade of functional and cross functional operating plans and goals within the team
. Ensure management and operational reports are accurate and delivered on time.
. Enable Internal Collaboration for proposal wins, people connect and realizing new ideas
. 10+ years in working on L1/L2/L3 support for Remote Infra management for Server, Citrix, Storage, networks, end-user computing, resource monitoring etc.
. 5+ years of experience in managing teams of 25+ team members
. 3+ years of experience in cloud infrastructure monitoring and optimization
. 2+ years Exposure to managing Devops/CI CD Pipeline
. Experience in Leveraging industry best practices and technological innovations to provide solutions that contribute to increased IT operational efficiency
. MS Server Admin / Virtualization - MCSE / MCITP
. VMware / VSphere Administrator - VCP410 Certified
. Expert knowledge of Virtualization using VMware, MCITP
. Good knowledge of Active Directory, DHCP, DNS, Clustering, Load Balancing, Anti-virus, backup procedures, Group policy, Disaster recovery and High availability using industry standards.
. ITIL process understanding is a must. Network services experience is desired.
. AWS/Azure SysOps/Devops/Architect Certification
. Excellent skills in developing processes and procedures for Client & In-house team.
. Excellent oral communication skills, writing and presentation skills.
. Ability to interact with clients in a professional, articulate manner.
. ITIL V3 Foundation Certification preferred.
. Automation experiences are good to have.
. 18-20 years of total experience, including experience of driving large scale programs.
. B.Tech /B.E/M.Tech or MCA degree from a reputed university. Computer science background is preferred
We are an Equal Opportunity Employer. We value diversity at Incedo. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.