Job Description Summary
The Benefits Specialist will serve as a key member of the People Operations Shared Services CoE, providing Tier 2 benefits administration support -. The incumbent will work closely with the People Operations team, Total Rewards, external benefits vendors, and the Tier 1 support provider to ensure seamless, accurate, and compliant administration of employee benefits.
Job Description
Key Responsibilities:
- Workday Benefits Administration (Tier 2 Support)
- Administer employee benefits within Workday HCM, including processing of:
- Life Events (e.g., marriage, new dependents, divorce)
- Open Enrolment cycles
- Data corrections and retroactive adjustments
- Lifestyle Reimbursement Requests
- Make employee-level data adjustments within Workday across HCM, Compensation, and Benefits modules in response to government regulation changes or benefit plan modifications
- Execute mass uploads for onboarding of interns and apprentices (benefit data only)
- Maintain data integrity and accuracy across all benefits-related records in Workday
- Passive Events Administration
- Monitor and administer dependent eligibility events
- Review and verify proof of full-time education documentation submitted by employees
- Confirm continued eligibility with benefits vendors and amend coverage records in Workday accordingly
- Lifestyle Reimbursement Processing
- Process lifecycle reimbursement requests triggered via the Workday inbox notification workflow
- Review and approve employee-submitted receipts in Workday
- Input approved one-time payments directly into Workday in line with policy and internal controls
- Ensure all reimbursement controls are executed accurately and in compliance with GE Vernova policy
- Vendor & Carrier Liaison
- Act as the Tier 2 point of contact for benefits carriers and vendors
- Transmit benefit and payroll data (reports/files) between Workday and vendors/payroll providers where automated Workday integrations are not yet in place
- Upload or share files securely with vendors via Box as part of manual interim processes
- Escalate and resolve vendor queries in collaboration with the PO team and Alight Strada
- Tier 1 Triage & Escalation Support
- Support Tier 1 call center by resolving escalated employee and vendor inquiries that require Tier 2 benefits administration intervention
- Provide timely, accurate responses and guidance to ensure first-contact resolution where possible
- Log, track, and close service cases efficiently within the case management system
- Compliance & Regulatory Support
- Implement all administrative activities to adhere to legislative requirements and GE Vernova internal policy standards
- Transition Support
- Support the manual processing of vendor files
- Contribute to process documentation, knowledge transfer, and stabilization activities as the team transitions from the incumbent resource to the CoE model
- Support readiness activities including the setup of automated Workday integrations with benefit vendors
Required Qualifications
- This role requires 3+ years of experience in Human Resources & HR Operations Service Delivery. Knowledge level is comparable to a Bachelor's degree from an accredited university or college (or a high school diploma with relevant experience).
- Customer-centric mindset with a commitment to employee experience
- Collaborative team player with the ability to work across geographies and time zones
- Process-oriented with an ability to document and improve workflows with a LEAN mindset
- Should be flexible to work to support countries in different time zones
Desired Characteristics
- Strong oral and written communication skills. Ability to document, plan, market, and execute programs.
- Strong working knowledge of Workday, Service Cloud, Powerpoint, MS Excel.
- Experience in LEAN processes
- Benefits knowledge: Familiarity with employee benefits schemes, compliance requirements, and regulatory frameworks
Additional Information
Relocation Assistance Provided: Yes
