This team owns the intake, resolution and escalation of operational work related to employee records and data. We provide centralized administration support for various programs, aligning business needs and regulatory requirements to manage employment data and documents. In this central role, you will manage and drive work across a team of operations specialists, using data-driven insights to shift resourcing strategies as needed and plan our support for large scale projects. Inspiring, supporting and leading a team is key to success in this role. RESPONSIBILITIES MAY INCLUDE: - Lead team in resolving issues of varied scope related to employment policies, practices and records - Maintain the highest regulatory and compliance standards in handling employee records - Ensure team processes complex data updates on records - Maintain file storage, including both digital and hard copy - Responding to time-sensitive requests for employment information from key Apple partners - Architect innovative and scalable solutions to drive productivity - Provide career development and mentorship to team of direct reports - Build and maintain a quality relationship with internal business partners - Collaborate with internal business partners to identify and resolve potential gaps - Monitor and constantly strive to improve the efficiency and effectiveness of processes
Minimum Qualifications
People management and experience developing a team
10+ years of HR experience supporting multiple countries
Experience working with enterprise HR systems, Workday strongly preferred
Experience with ServiceNow or similar systems
Ability to maintain the highest regulatory and compliance standards in handling employee records
Preferred Qualifications
Ability to collaborate and influence key business partners
Proven success in developing effective strategies in an operational role
Superior analytical skills and the ability to approach problems flexibly and creatively
Expertise in effectively balancing workflow between team members, ensuring the needs of various business partners are being met Exceptional problem solving, time management, and organizational skills
Proven track record of driving process improvements and an insatiable desire to provide outstanding customer service
Excellent written and verbal communication skills and highly capable of exercising tact, discretion and diplomacy
The ability to manage the demands of multiple and sometimes conflicting internal customers
Ability to work independently, execute multiple tasks simultaneously, and cut through ambiguity
Unrivaled attention to detail and consistent delivery of the highest quality of work
Skilled at effectively managing and prioritizing escalations or business critical situations
Degree education in relevant field desirable
At Apple, we're not all the same. And that's our greatest strength. We draw on the differences in who we are, what we've experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.
Apple Inc. is an American multinational technology company that specializes in consumer electronics, software and online services headquartered in Cupertino, California, United States. Apple is the largest information technology company by revenue (totaling US$365.8 billion in 2021) and as of January 2021, it is the world's most valuable company, the fourth-largest personal computer vendor by unit sales and second-largest mobile phone manufacturer. It is one of the Big Five American information technology companies, alongside Alphabet, Amazon, Meta, and Microsoft.
