Skill required: Employee Services - Employee Data Process Design
Designation: HR Service Delivery Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do The Workforce Data Analytics (WFDA) Team Lead at CL-10 is responsible for leading a team of analysts in delivering high-quality workforce insights, dashboards, and data-driven solutions to internal and client stakeholders. The role bridges analytical execution with people leadership — ensuring the team delivers with accuracy, speed, and business impact. 1. Analytics Delivery & Reporting Lead end-to-end workforce analytics delivery (capacity, productivity, SLA, backlog, trends) Own KPI definitions, SLA logic, and reporting governance Ensure accuracy, consistency, and standardization of reports/dashboards Drive automation and optimization of reporting processes (Aligned to analytics leadership responsibility seen in CL10 – Analytics Sr Analyst_20260618_225307_1) [CL10 – Ana...8_225307_1 | Word] 2. Insight Generation & Decision Support Convert operational data into actionable insights for leadership Identify trends, risks, and opportunities across HR processes (onboarding, exits, ticketing) Support governance forums with data-backed recommendations The design of employee data processes to manage employment data, records and transactions using standard technologies and processes.
What are we looking for 3. Team Management Manage a team of workforce analysts (allocation, workload, performance) Provide coaching on analytics, data storytelling, and stakeholder communication Drive capability building and cross-skilling within the team 4. SLA & Performance Governance Ensure SLA compliance tracking and reporting accuracy Identify gaps in SLA measurement logic and drive corrections Partner with operations to improve performance outcomes 5. Data Quality & Issue Resolution Oversee data validation across systems (OTBI, ticketing, HR systems) Manage data discrepancies and root cause analysis Ensure audit readiness and compliance with standards 6. Stakeholder Management Act as primary interface for analytics-related discussions Collaborate with operations, HR, and client stakeholders Translate business requirements into reporting solutions 7. Continuous Improvement & Automation Identify process gaps and drive improvement initiatives Promote use of tools (Power BI, Excel automation, dashboards) Standardize templates, reporting definitions, and processes
Roles and Responsibilities:
- In this role you are required to do analysis and solving of increasingly complex problems
- Your day to day interactions are with peers within Accenture
- You are likely to have some interaction with clients and/or Accenture management
- You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments
- Decisions that are made by you impact your own work and may impact the work of others
- In this role you would be an individual contributor and/or oversee a small work effort and/or team
- Please note that this role may require you to work in rotational shifts, Any Graduation
