HR/IR Manager

7-9 years
2 months ago 9 Applied
Job Description

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you'll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you'll be part of a global workforce that embraces the differences among us. And here, we'll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can't wait to hear about YOU.

Iron Mountain urgently looking for -

HR/IR Manager

Location - Mumbai, India

Experience- 7+years

About the Opportunity..

The HR/Industrial Relations Manager will be responsible for overseeing the development and implementation of HR Services, policies, and programs that support our business objectives while ensuring a positive employee experience, adhering to labour laws and regulations, and handling all industrial relations issues within the organization. As part of the APAC HR Service Delivery team, execute HR programs/IR issues and plans in support of executives, managers, and workers in India. Provides assistance and support to our internal customers in one or more countries across a variety of procedures. Handling unions, disciplinary actions, collective bargaining, negotiations, employee welfare, and stakeholder management are all part of the job.


  • Handle escalated queries from Tier 1 and Tier 2 teams

  • CoE program execution and support of new changes

  • Responsible for Employee Handbook and other HR Policies for India

  • Execution of annual CoE cycles as required e.g. merit/bonus Benefits, talent (career conversations, 9 box talent calibration, goal setting & goal achievement, employee surveys

  • Liaison with people managers to update data in system following comp data audits

  • Execution of orientation/onboarding activities per Talent CoE strategy.

  • Advising people managers on related processes around promotions, salary administration, out of cycle merit increases

  • People manager training in processes and/or soft skills either directly, or via train the trainer sessions translation and/or localization of communication materials and their distribution

  • Provision of in-country change management to local leadership

  • Support and advice to people managers on onboarding

  • Support and advice to people managers on end of probation reviews (where legally required)

  • M&A support, a part of the APAC HRSD Regional Hub

  • Execution orientation/onboarding for M&A

  • Align and manage regional and local recognition strategies to global recognition programs. Voice of customer for the CoEs

  • Provide feedback (via Global HR Portfolio Group) feedback from people managers and employees on CoE programs and plans

  • Coach Tier 1 staff at 3rd party vendor teams on enhancing customer experience across all processes and partner with Payroll team

  • Analyze HR metrics and trends to provide insights and recommendations for continuous improvement

  • Manage all Employee Relations cases

  • On- going monitoring of workplace environment for proactive identification of potential concerns or issues

  • In partnership with Legal, Compliance and BU leaders, respond to Government authorities notices, Panchayat Union and Local panchayat. Liaison with Central Labour Department Officials, EPF officials etc.

  • Execution advice & support from an Employees Relations /Labour Relations perspective to organization change programs (e.g. organization changes), acquisitions and terminations

  • Manage labour litigation in partnership with Legal and Compliance partner and assist with paperwork

  • Review changes to India Labour law and update relevant stakeholders including policy updates

  • Provide direction to Operations leadership on employees servicing customers, retrenchments projects etc. in compliance with labour laws.

What excites us..

  • English Marathi and Hindi proficiency is required additional Indian languages will be a plus

  • Bachelor or Master degree in HR required with specialization in Industrial Relations

  • 7+ years progressive experience in HR and Industrial Relations/Labour Relations for India with demonstrated functional knowledge & expertise

  • 3+ years working in a regional HR Service Delivery team with knowledge on ServiceNow and Workday as HR Case Management tool is a plus

  • Demonstrated experience of, and focus on, proactively managing customer relationships

  • Must possess demonstrated understanding of continuous performance measurement

  • A track record of identifying opportunities for continuous process improvement - keeping it simple

  • Demonstrated ability to work collaboratively and build strong partnerships with key stakeholders in a complex, multi-supplier and matrixed environment

  • Curious proactively ask questions about wider context in order to understand where to provide most business value taking our customers to where they ought to be, not where they want to be

  • Being courageous when we need to push back and say NO, or pull them to lead them to a different place

  • Exceptional conflict resolution skills

  • Ability to work effectively in high-pressure, fast-paced situations that require sound decision making

  • High degree of comfort with change, with the skill to easily shift priorities to meet business needs

  • Strong analysis and problem solving skills, able to carry out root cause analysis

  • Willingness to work in a hybrid working structure (home based and office based) and business travel may be required on a need basis.

Interested candidates can apply for the role directly or write to me at [Confidential Information].



TA India Team

Category: Human Resources

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [Confidential Information]. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0062266

Job Source:

Iron Mountain Inc. (NYSE: IRM) is an American enterprise information management services company founded in 1951 and headquartered in Boston, Massachusetts. Its records management, information destruction, and data backup and recovery services are supplied to more than 220,000 customers in 58 countries throughout North America, Europe, Latin America, Africa, Asia, and Australia. As of 2020 over 95% of Fortune 1000 companies use Iron Mountain's services to store and manage their information.Iron Mountain is a component of the S&P 500 Index and a member of the FTSE4Good index.