HK Executive

Job Description:

Job Title: Executive - Housekeeping
Function: Housekeeping
Location: Lonavala

Primary Purpose

To ensure standards of cleanliness, hygiene and tidiness are maintained throughout the hotel and to manage the housekeeping department efficiently to maintain standards and control costs.

Major skills and accountabilities of position (4-6 major accountabilities)

1. Proficiency, preferred, with computers and computer programs, including Microsoft Office.

2. Good interpersonal, communication, Listening and Leadership/People management skills. The ability to anticipate customer needs, change goals and direction quickly and multitasking.

3. Should have previous experience in managing a team of housekeeping employees (approx. 50+) through motivation, coaching and development.

4. Advanced knowledge of Housekeeping process and procedures. Capable of using independent judgment/excellent decision making skills.

5. Ability and experience to interact effectively with all levels of management, guests, associates, and clientele, both inside and outside of the organization.

Duties and Responsibilities

1. Oversee the work of housekeeping staff by Supervising the daily cleaning of assigned rooms, bathrooms, corridor areas and public areas to the highest standards. This includes changing bed linen, replacing towels, cleaning bathrooms thoroughly, vacuuming, mopping and dusting daily.

2. Inspect guest rooms prior to checking in.

3. Supervise room cleaning and replenishing duties.

4. Plan schedules for housekeeping staff and hand out individual work assignments.

5. Ensure training of new hires.

6. Issue supplies to housekeeping staff at the beginning of each shift

Work relations (context - main interfaces - functional report)
1. Reports to Assistant Manager Housekeeping.
2. Interfaces strongly with department heads and HK employees.

Key figures - provide key data of the job e.g. budget, number of reports etc
1. Cost Controls - (Figures/% to be discussed)
a. Cleaning Supplies
2. Guest Satisfaction Scores - (Figures/% to be discussed)
3. Employee Satisfaction Scores - (Figures/% to be discussed)

Key success factors - how is the success in the position measured
1. Cost Control- (Figures/% to be discussed)
2. Guest Satisfaction Scores - (Figures/% to be discussed)
3. Employee Satisfaction Scores - (Figures/% to be discussed)

Experience and qualifications required for the job
Must be able to read, speak, write, and understand the primary language used in the workplace.

Three year diploma or degree in Hotel Management, and 4 - 5 years of Guest Service / Housekeeping Experience, or Housekeeping Supervisor experience.

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Minimum Qualification:

Three year diploma or degree in Hotel Management

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Minimum Job Experience:

4 - 5 years of Guest Service / Housekeeping Experience, or Housekeeping Supervisor experience

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Reporting to:

HK Manager

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Travel:

N/A

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