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Infosys BPM Limited

Walk-in for Technical Process Executives

Infosys BPM Limited


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1-2 Years
a month ago
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251 Applied

Job Description

Greetings from Infosys BPM Ltd.,
We are hiring for Technical Service Desk Voice process.
Interested candidates can walk-in for an interview on 4th or 5th or 6th June at Hyderabad. Work location for this job role is in Pune.

Note: Please register your application using the below job link before attending the walk-in, mention the Candidate ID on top of your Resume.

Interview details:
Interview Time: 10 AM to 1:00 PM
Interview Date: 4th, 5th and 6th June 2024
Interview Venue: Near Wipro Circle, Infosys BPM Limited, Mantri Cosmos Building, Floor No. 10th, Financial District, Hyderabad, Telangana

Things to remember while entering the venue: Please wear masks & follow Covid protocols.
Documents to Carry:
Carry a Copy of print out your updated resume.
Carry any photo Identity proof (Aadhar Card / PAN Card/Driving License/Voters ID card/Passport).

Job Description for your reference:
Role Designation: Sr. Technical Process Executive
Job Location: Hinjewadi, Pune
Education Qualification: Any full-time Graduation/post-graduation
Shifts: 24*7 rotational shifts
Experience required: 1 to 2 years.
Process: Technical Service Desk Voice Process

We are looking for talents with 1 to 2 years of experience in Ticketing tool/ Service Now utilizing voice skill.
Talents should have graduation completion certificate (Degree) and mark sheets for onboarding.

Brief About the Role:
We are seeking a dedicated and skilled individual with a strong background in customer service. The ideal candidate will possess excellent communication skills and some technical experience, ideally within the telecom industry. This role requires a professional who can effectively acknowledge customer issues, demonstrate empathy, and use positive language, to ensure a high level of customer satisfaction.

Key Responsibilities:
  • Provide first-level resolution to the customers
  • Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary.
  • Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language.
  • Build rapport with customers through active listening, effective communication, and attention to detail.
  • Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution.
  • Document and track customer interactions and technical issues in the service management system.
  • Stay up-to-date with product knowledge and industry trends to provide accurate information and support.
  • Participate in ongoing training and upskilling programs to enhance technical and customer service skills.

Required Skills and Qualifications:
  • Experience Previous experience in customer service. Experience in the telecom industry is preferred.
  • Communication Skills: Exceptional spoken & Listening skills, with the ability to speak fluently and convey technical information clearly.
  • Technical Knowledge: Basic technical troubleshooting skills. Familiarity with telecom products and services is a plus.
  • Customer Service: Demonstrated ability to acknowledge customer issues, show empathy, and use positive language.
  • Interpersonal Skills: Ability to build rapport with customers through active listening and effective communication.
  • Problem-Solving: Strong objection handling skills and attention to detail in addressing customer concerns.
  • Team Player: Ability to work collaboratively within a team and contribute to a positive work environment.
  • Upskilling: Willingness to participate in upskilling and training programs to improve service delivery.

Must adhere to and non-negotiables:
  • Need to work on US shift timings.
  • Need to complete specific and dedicated training programs set by the client.
  • Need to complete successfully training within specific timeframe

Preferred Qualifications: Any Graduate
Additional certifications in customer service/upskilling

What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional development and career growth.
  • A supportive and dynamic work environment.
  • Continuous learning and upskilling opportunities.

Note: Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pointers to note:
Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
Original Government ID card is must for Security Clearance.

Infosys BPM Talent Acquisition Team
AviationBachelor of Arts (B.A)Bachelor of Architecture (B.Arch)Bachelor of Business Administration (B.B.A)Bachelor Of Computer Application (B.C.A)Bachelor of Commerce (B.Com)Bachelor of Dental Surgery (B.D.S)Bachelor Of Technology (B.Tech/B.E)Bachelor of Education (B.Ed)Bachelor of Ayurvedic Medicine and Surgery (BAMS)Bachelor in Hotel Management (B.H.M)Bachelor of Homeopathic Medicine and Surgery (BHMS)Bachelors of Law (B.L/L.L.B)Bachelor Of Pharmacy (B.Pharm)Bachelor of Science (B.Sc)Bachelor of Social Work (B.S.W)Masters in Arts (M.A)Masters of Architecture (M.Arch)Master OF Business Administration (M.B.A)Master in Computer Application (M.C.A)Master of Commerce (M.Com)Doctor of Medicine (M.D/M.S)Master of Education (M.Ed)Masters in Technology (M.Tech/M.E)Master of Law (M.L/L.L.M)Master of Pharmacy (M.Pharm)Master of Philosophy (M.Phil)Master of Social Work (M.S.W)Master of Science (MS/M.Sc)Bachelor of Design (B.Des.)

At Infosys BPM, we provide end-to-end transformative business process management (BPM) services for our clients across the globe. Our integrated IT and business process management solutions approach enables our clients across industries and service lines to unlock business value and address their business challenges.
We enable our clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience, utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms.

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