Hiring Now: Customer Collections Specialist Inbound/Outbound Voice Process

Hiring Now: Collections Representative (Inbound / Outbound Contact Center)

Location: Pune

Job Type: Full-Time | Rotational Shifts (24x7)

About the Role

Are you a skilled communicator with a passion for customer interaction and problem-solving Join our dynamic Contact Center team as a Collections Representative, where you'll play a vital role in helping customers manage their financial commitments while delivering exceptional service.

This is a fast-paced, customer-centric role ideal for individuals who can think on their feet, build rapport quickly, and handle challenging situations with confidence.

Key Responsibilities

• Handle high volumes of inbound and outbound calls efficiently and professionally
• Understand customer financial situations through probing (FFQs) and offer tailored repayment solutions
• Manage and analyze delinquency levels and collection buckets
• Deliver accurate information about services, resolve customer queries, and handle complaints effectively
• Build strong, trust-based relationships with customers through clear and empathetic communication
• Maintain detailed records of customer interactions, transactions, and follow-ups
• Ensure customer issues are resolved promptly; escalate complex cases when required
• Follow through on commitments to ensure customer satisfaction and timely resolution

What We're Looking For

We're seeking motivated professionals who thrive in a high-energy environment and are passionate about delivering outstanding customer service.

Required Skills & Competencies:

• Excellent verbal and written communication skills
• Strong listening, negotiation, and problem-solving abilities
• Ability to remain calm under pressure and handle challenging conversations
• Great interpersonal skills and customer empathy
• Effective time management and multitasking skills
• Quick decision-making with a solution-oriented approach

Preferred Qualifications

• Graduation (Full-Time) in any discipline
• Minimum 12 months experience in a customer service or collections role (International call center preferred)
• Experience with UK market and knowledge of FCA regulations is a strong advantage

Work Environment

• Structured call center setup with modern tools and technology
• Collaborative and performance-driven team culture
• Continuous learning and growth opportunities

Work Schedule

• Full-time role operating 24/7, 365 days
• Flexible rotational shifts, including weekends and holidays

Why Join Us

• Competitive salary & incentives
• Career growth opportunities
• Skill development in collections & customer engagement
• Dynamic and supportive work culture

Ready to Join Us

If you're driven, customer-focused, and ready to take on a rewarding challenge, apply now and be part of a team that makes a difference every day!

Interested or Know Someone Who Fits the Requirement

If this role excites you and aligns with your experience, we'd love to hear from you! Please share your updated resume along with the following details to:

[Confidential Information]

Candidate Information (Required for Screening)

• Full Name:
• Email ID & Mobile Number:
• Graduation Details (Degree):
• Date of Birth:
• Post-Graduation Details(if applicable):
• Total Experience:
• Relevant Experience (Customer Service / Solution Design):
• Current / Previous Company Name:
• Current CTC ():
• Expected CTC ():
• Notice Period:
• Current Location:

Apply Now and Take the Next Step in Your Career!

We're excited to connect with passionate professionals who are ready to make an impact.

Tag them in a reply mail or reach out directly to apply!

Let's build the future of customer service together.

Warm Regards,

Talent Acquisition Team

Infosys BPM Ltd.

Human Resources | INFY HR

www.infosysbpm.com

Bangalore | Pune | Global Locations

Transforming Talent | Empowering Careers