Hiring Freshers in Gurgaon and Hyderabad for Customer Service

We are hiring freshers out of our Gurgaon and Hyderabad office and would like to evaluate your profile for the same. Please find below the job description.

Job Description

Inviting applicants for the role of Process Associate, Voice Role-HYD/GGN/NCR

In this role, you will be responsible for demonstrating innovation and intuition in identifying areas requiring operational adaptation and improvement. Active user of the Internet and online applications.

Responsibilities

Respond to customer queries and customers concerns

Provide support for data collection to enable Recovery of the account for the end user.

Maintain a deep understanding of client processes and policies

Reproduce customer issues and advance product bugs

Provide excellent customer service to our customers

You should be responsible to exhibit capacity for critical thinking and analysis.

Responsible to showcase proven work ethic, with the ability to work well bothindependently and within the context of a larger collaborative environment

Qualifications we seek in you.

Minimum Qualifications

Any Graduate

Freshers are only eligible.

Excellent Communication Skills- English.

Preferred Qualifications

Incessant curiosity, questions the status quo, finds ways to improve things, probing, and analytical ability.

Willing to work in 24/7 shifts. Rotational with 2 weekly offs.

Comfortable with dealing with routine work quickly and at a high standard.

Must be able to work on a flexible schedule (including weekends

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training.