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2-5 Years
a month ago
720 Viewed
370 Applied

Job Description

Hi All,

NTT DATA Services is Hiring for US Healthcare Inbound Voice Process.

Location: Noida Sector 144

Work Mode:Work from Office

Shift Timings: US Shift (Cab Facility Available)

Job Responsibilities:
  • Ensure that all assigned inbound calls are resolved.
  • Helps resolve outstanding issues from previous transactions.
  • Take calls from providers/callers.
  • Escalates calls to supervisor when transaction closing is delayed, or transaction exceeds contract processing schedule.
  • Ensures accurate and timely processing of transactions to meet or exceed client service level agreements.
  • Identifies and resolves issues around nonstandard pending transactions.

Job Requirements:
  • Any Graduates (complete 15 years of education with original marksheets).
  • Excellent Communication (both verbal & written).
  • Comfortable in customer handling.
  • Comfortable in handling inbound voice calls.
  • Must have atleast 2 years of experience in US Healthcare Voice Process.
Candidates should be available for Face-to-Face Interviews at Noida location.
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NTT DATA is your Innovation Partner anywhere around the world. With business operations in more than 35 countries, we put emphasis on long-term commitment and combine global reach and local intimacy to provide premier professional services from consulting, system development, business process and IT outsourcing to cloud-based solutions. Visit www.nttdata.com/americas to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a range of businesses and government agencies.

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FUNCTIONS
Customer Service/ Call Centre/ BPO
INDUSTRY
ITES/ BPO/ Call Center
SKILLS/ROLES I HIRE FOR
Bpo
LEVEL HIRING FOR
Junior Level, Mid Level
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Last Updated: 23-05-2024 11:39:45 AM
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