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Hiring for Customer feedback Retention Manager | Hybrid

Reecocefe Infrastructure Private Limited

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3-4 Years
a month ago
525 Viewed
258 Applied

Job Description

Designation: Customer feedback Retention Manager
Experience: 4+Years
Location: [Hybrid]
Employment Type: Full-Time
Timings: 09.00Am to 06.00Pm
Working Days: 5 days Working, 2 Weekends (Sat-Sun)
Salary: Based on the Interview Performance.

About Us:

[Reecocefe] is a leading [industry] company dedicated to providing exceptional customer service and support. We are committed to building strong relationships with our customers and ensuring their satisfaction at every touchpoint. As part of our continued commitment to excellence, we are seeking an experienced Customer feedback Retention Manager to join our team.

Position Overview:
As a Customer feedback Retention Manager at [Reecocefe], you will be responsible for managing customer relationships and resolving escalated issues and complaints. You will serve as a primary point of contact for customers, providing assistance, guidance, and solutions to ensure their needs are met and their concerns are addressed in a timely and satisfactory manner. The ideal candidate should have a strong background in customer service, with expertise in conflict resolution, communication, and relationship management.

Preferred Qualifications:
Bachelor's degree in Business Administration, Marketing, or a related field.

Roles & Responsibilities:

Customer Feedback Retention Managers are in demand across various industries, including e commerce, telecommunications, banking, and hospitality.
Develop and Implement Retention Strategies, Create and execute strategies aimed at improving customer loyalty and retention rates.
Analyze Customer Feedback, Gather, analyze, and act on customer feedback to improve products, services, and customer experience.
Monitor Customer Satisfaction, Regularly measure customer satisfaction levels through surveys, reviews, and direct interactions to identify areas for improvement.

Desired Candidate:

Customer Feedback Retention Managers are expected to possess strong analytical skills, communication skills, and a deep understanding of customer behaviour.
Experience in customer feedback analysis, implementing retention strategies, and measuring customer satisfaction metrics is highly valued.
Proficiency in data analysis tools, CRM software, and knowledge of industry best practices for customer retention are essential.
Ability to analyze data and make informed decisions based on insights.
Strong organizational skills with the ability to manage multiple tasks simultaneously.

Thanks & Regards,
Chinnam Theja
Human Resource Executive (HR)
Reececofe.

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[Reecocefe] is a leading [industry] company dedicated to providing exceptional customer service and support. We are committed to building strong relationships with our customers and ensuring their satisfaction at every touchpoint. As part of our continued commitment to excellence, we are seeking an experienced Customer feedback Retention Manager to join our team.

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Last Updated: 21-05-2024 09:21:14 AM
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