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Hiring for Customer Care Inbound Voice Process

NTT Data Information Processing Services Private Limited

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1-4 Years
21 days ago
348 Viewed
287 Applied

Job Description

Hi All,

NTT DATA Services is Hiring for International Inbound Voice Process (US Healthcare).

Location: Noida Sector 144

Work from Office

Shift Timings: US Shift (Cab Facility Available)

Job Responsibilities:

  • Ensure that all assigned inbound calls are resolved.
  • Helps resolve outstanding issues from previous transactions.
  • Take calls from providers/callers.
  • Escalates calls to supervisor when transaction closing is delayed, or transaction exceeds contract processing schedule.
  • Ensures accurate and timely processing of transactions to meet or exceed client service level agreements.
  • Identifies and resolves issues around nonstandard pending transactions.

Job Requirements:

  • Graduates (complete 15 years of education with original marksheets).
  • Excellent Communication (both verbal & written).
  • Comfortable in customer handling.
  • Comfortable in handling inbound voice calls.
Candidates should be available for Face to Face interview at Noida location.

Immediate Joiners Preferred
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NTT DATA is your Innovation Partner anywhere around the world. With business operations in more than 35 countries, we put emphasis on long-term commitment and combine global reach and local intimacy to provide premier professional services from consulting, system development, business process and IT outsourcing to cloud-based solutions. Visit www.nttdata.com/americas to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a range of businesses and government agencies.

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FUNCTIONS
Customer Service/ Call Centre/ BPO
INDUSTRY
ITES/ BPO/ Call Center
SKILLS/ROLES I HIRE FOR
Bpo
LEVEL HIRING FOR
Junior Level, Mid Level
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Last Updated: 03-06-2024 02:32:14 PM
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