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Hiring for Costumer Retention Executive | Hybrid Position

Reecocefe Infrastructure Private Limited

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2-4 Years
25 days ago
214 Viewed
216 Applied

Job Description

Designation: Costumer Retention & Resolution Executive
Experience: 3+Years
Location: [Hybrid]
Employment Type: Full-Time
Timings: 09.00Am to 06.00Pm
Working Days: 5 days Working, 2 Weekends (Sat-Sun)
Salary: Based on the Interview Performance.

About Us:
[Reecocefe] is a leading [industry] company dedicated to providing exceptional customer service and support. We are committed to building strong relationships with our customers and ensuring their satisfaction at every touchpoint. As part of our continued commitment to excellence, we are seeking an experienced Customer Relations & Resolution Executive to join our team.

Position Overview:
As a Customer Relations & Resolution Executive at [Reecocefe], you will be responsible for managing customer relationships and resolving escalated issues and complaints. You will serve as a primary point of contact for customers, providing assistance, guidance, and solutions to ensure their needs are met and their concerns are addressed in a timely and satisfactory manner. The ideal candidate should have a strong background in customer service, with expertise in conflict resolution, communication, and relationship management.

Preferred Qualifications:
Bachelor's degree in Business Administration, Marketing, or a related field.

Roles & Responsibilities:
Serve as the primary point of contact for customers, addressing inquiries, concerns, and complaints via phone, email, or chat.
Manage customer relationships by building rapport, understanding their needs, and providing personalized support and assistance.
Resolve escalated issues and complaints in a timely and satisfactory manner, ensuring a positive resolution for the customer.
Investigate and analyze customer issues to identify root causes and develop effective solutions to prevent recurrence.
Collaborate with internal teams, including sales, operations, and product development, to address customer issues and improve the overall customer experience.
Document customer interactions, issues, and resolutions in the CRM system to maintain accurate records and track trends.
Provide feedback and insights to management based on customer feedback and interaction data to drive b continuous improvement.
Proactively identify opportunities to enhance the customer experience and drive customer satisfaction.

Desired Candidate:
Strong interpersonal and communication skills, with the ability to effectively communicate with customers and internal stakeholders.
Excellent problem-solving and conflict resolution abilities, with a focus on delivering exceptional service and support.
Ability to work well under pressure in a fast-paced environment, with a strong sense of urgency and attention to detail.
Proficiency in CRM systems and customer support tools.
Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks simultaneously. Experience in a leadership or supervisory role in customer service or customer relations.
Certification in customer service or customer relationship management.
Experience working in a multicultural or multilingual environment.
Understanding of customer experience (CX) principles and best practices.

Thanks & Regards,
Chinnam Theja
Human Resource Executive (HR)
Reececofe.
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[Reecocefe] is a leading [industry] company dedicated to providing exceptional customer service and support. We are committed to building strong relationships with our customers and ensuring their satisfaction at every touchpoint. As part of our continued commitment to excellence, we are seeking an experienced Customer Relations & Resolution Executive to join our team.

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Last Updated: 21-05-2024 09:20:30 AM
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