Search by job, company or skills

Latest Jobs, Job Vacancies, Recruitment - foundit Formerly Monster. Search 500,000 + Jobs openings . Apply online IT, Sales, Banking, Fresher, Walk-ins, Part time, Govt jobs, etc. on foundit Formerly Monster. Post your resume now!.
Infosys BPM Limited

Walk-in for Customer Service VoiceProcess

Infosys BPM Limited

    Highlights

    Job Description

    More Info

    Recruiter Info

2-5 Years
23 days ago
1118 Viewed
295 Applied

Job Description

Greetings from Infosys BPM Ltd.,
We are hiring for Customer Service International Voice process.
Interested candidates can walk-in for an interview on 4th or 5th or 6th June at Hyderabad. Work location for this job role is in Pune.

Note: Please register your application using the below job link before attending the walk-in, mention the Candidate ID on top of your Resume.

https://career.infosys.com/jobdescjobReferenceCode=PROGEN-HRODIRECT-179535

Interview details:
Interview Time: 10 AM to 1:00 PM
Interview Date: 4th, 5th and 6th June 2024
Interview Venue: Near Wipro Circle, Infosys BPM Limited, Mantri Cosmos Building, Floor No. 10th, Financial District, Hyderabad, Telangana

Things to remember while entering the venue: Please wear masks & follow Covid protocols.
Documents to Carry:
Carry a Copy of print out your updated resume.
Carry any photo Identity proof (Aadhar Card / PAN Card/Driving License/Voters ID card/Passport).

Job Description for your reference:
Role Designation: Process Specialist
Job Location: Hinjewadi, Pune
Education Qualification: Any full-time graduation / Post Graduation
Shifts: 24*7 rotational shifts
Experience required: 2 to 4 years.
Process: International Voice Process

We are looking for talents with 2 to 4 years of International Voice Process experience. Talents should have graduation completion certificate (Degree) and mark sheets for onboarding.

Brief About the Role:
We are seeking a dedicated and skilled individual with a strong background in customer service. The ideal candidate will possess excellent communication skills and some technical experience, ideally within the telecom industry. This role requires a professional who can effectively acknowledge customer issues, demonstrate empathy, and use positive language, to ensure a high level of customer satisfaction.

Key Responsibilities:
  • Provide first-level resolution to the customers
  • Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary.
  • Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language.
  • Build rapport with customers through active listening, effective communication, and attention to detail.
  • Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution.
  • Document and track customer interactions and technical issues in the service management system.
  • Stay up-to-date with product knowledge and industry trends to provide accurate information and support.
  • Participate in ongoing training and upskilling programs to enhance technical and customer service skills.

Required Skills and Qualifications:
  • Experience Previous experience in customer service. Experience in the telecom industry is preferred.
  • Communication Skills: Exceptional spoken & Listening skills, with the ability to speak fluently and convey technical information clearly.
  • Technical Knowledge: Basic technical troubleshooting skills. Familiarity with telecom products and services is a plus.
  • Customer Service: Demonstrated ability to acknowledge customer issues, show empathy, and use positive language.
  • Interpersonal Skills: Ability to build rapport with customers through active listening and effective communication.
  • Problem-Solving: Strong objection handling skills and attention to detail in addressing customer concerns.
  • Team Player: Ability to work collaboratively within a team and contribute to a positive work environment.
  • Upskilling: Willingness to participate in upskilling and training programs to improve service delivery.

Must adhere to and non-negotiables:
  • Need to work on US shift timings.
  • Need to complete specific and dedicated training programs set by the client.
  • Need to complete successfully training within specific timeframe

Preferred Qualifications: Any Graduate
Additional certifications in customer service/upskilling

What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional development and career growth.
  • A supportive and dynamic work environment.
  • Continuous learning and upskilling opportunities.

Note: Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pointers to note:
Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
Original Government ID card is must for Security Clearance.

Regards,
Infosys BPM Talent Acquisition Team

INDUSTRY
EDUCATION
Bachelor of Arts (B.A)Bachelor of Business Administration (B.B.A)Bachelor Of Computer Application (B.C.A)Bachelor of Commerce (B.Com)Bachelor of Dental Surgery (B.D.S)Bachelor Of Technology (B.Tech/B.E)Bachelor of Education (B.Ed)Bachelor in Hotel Management (B.H.M)Bachelor Of Pharmacy (B.Pharm)Bachelor of Science (B.Sc)Bachelor of Social Work (B.S.W)Masters in Arts (M.A)Master OF Business Administration (M.B.A)Master in Computer Application (M.C.A)Master of Commerce (M.Com)Master of Education (M.Ed)Masters in Technology (M.Tech/M.E)Master of Pharmacy (M.Pharm)Master of Philosophy (M.Phil)Master of Social Work (M.S.W)
Follow

At Infosys BPM, we provide end-to-end transformative business process management (BPM) services for our clients across the globe. Our integrated IT and business process management solutions approach enables our clients across industries and service lines to unlock business value and address their business challenges.
We enable our clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience, utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms.

User Avatar
0 Active Jobs
1490 Followers
Follow
FUNCTIONS
Human Resources, IT
INDUSTRY
ITES/ BPO/ Call Center, IT/ Computers - Software
SKILLS/ROLES I HIRE FOR
All IT & Non IT
LEVEL HIRING FOR
Junior Level, Mid Level, High Level, Top Management
Save
Report

Similar Jobs

People also considered

DelhiBengaluru / BangaloreNoidaMumbaiHyderabad / Secunderabad Telangana
Last Updated: 03-06-2024 09:51:00 AM
Home Jobs in Pune Walk-in for Customer Service VoiceProcess
Beware of Scammers

We don’t charge money for job offers