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CBRE

Helpdesk Executive

Early Applicant
  • 5 months ago
  • Be among the first 50 applicants

Job Description

Chennai - Tamil Nadu - India

Job Summary

The Helpdesk Executive is responsible for receiving and recording the requests / complaints from the occupants (Clients). To act as a First level SPOC in the site (IT Park) for all service related complaints / Queries.

Role And Responsibilities

  • Receive and log occupant (Clients) requests/complaints using FM Smart Software.
  • Issue Job Requests/Work Orders to service providers.
  • Update callers on request status and gather feedback.
  • Periodically reconcile and close out all Job Requests, Work Orders, and Work Permits.
  • Maintain both manual and digital Complaint Registers.
  • Update pending complaints daily to relevant managers.
  • Issue work permits to subcontractors with required approvals.
  • Support Shift Engineers with shift activities.
  • Track and report daily water consumption.
  • Document and update daily team activities.
  • Coordinate data collection and update WMR and MMR, ensuring timely client submission.
  • Handle card activation/deactivation requests and share with BMS team.
  • Manage monthly attendance using Biometric Software and circulate for vendor invoice processing.


Any revision in the roles and responsibility will be reviewed and update in every quarter.

Note: English & Regional Language are mandatory.

Any Graduate with minimum 1 year work experience in handling Customer / Employee related queries.

Service line: None



Skills Required

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Date Posted: 18/06/2024

Job ID: 82082621

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