Key Responsibilities
R2R Ownership & Service Delivery:
- Oversee and maintain full ownership and accountability of the end-to-end R2R processes, ensuring smooth service delivery across the SSC.
- Manage service level agreements (SLAs), performance metrics, and reporting for R2R operations.
- Ensure robust internal controls and compliance within the R2R function.
- Develop, obtain corporate approval and maintain all related policies, process documentation and training materials
- Work closely with the Master Data Management teams to ensure key data elements are structured, standardised and consistent across the different systems to ensure operational efficiency
- Manage R2R systems and process interfaces with external and/or internal partners
Strategic Direction & Process Vision:
- Define, communicate, and embed a clear R2R process vision and roadmap.
- Establish strategic initiatives to standardise and continuously improve R2R processes.
- Set the direction for transformation projects, including leading R2R aspects for the unified ERP programme and finance roadmap initiatives.
Cross-Functional Collaboration:
- Engage with senior leadership and stakeholders across the business to drive process improvements.
- Act as a key influencer to effect change in upstream processes and support integrated business strategies.
- Collaborate closely with Treasury, IT, Finance, and other shared services teams to align on best practices and process standards.
People Management:
- Lead the R2R delivery and process teams and oversee direct reports, ensuring clear performance goals and accountability.
- Foster a high-performance culture that supports career development, mentorship, and continuous learning.
- Drive cross-functional collaboration and ensure alignment between various R2R stakeholders.
Sharing Leading Practices:
- Champion leading practices within the R2R function, sharing innovative approaches across the organisation.
- Represent R2R interests at global forums and leadership meetings, ensuring that insights and best practices are disseminated across teams.
Skills & Experience
- Extensive (10+ years) leadership experience in Record-to-Report (R2R) processes and shared services, ideally within a high volume global or multi-regional SSC environment
- Expert knowledge and functional experience in R2R processes such as payments, purchasing, account reconciliations, invoice processing, T&E claims, period end activities, and more
- Proven track record in strategic planning and execution, including setting and communicating process visions and roadmaps.
- Hands-on experience managing transformation projects, such as unified ERP implementations and finance roadmap initiatives.
- Demonstrated success in managing cross-functional teams and influencing senior leadership to drive change in upstream processes.
- Experience in service delivery management, including meeting SLAs, implementing performance metrics, and maintaining robust internal controls.
- Ability to set a clear strategic direction for R2R, drive process innovation, and share leading practices across the organization.
- Exceptional interpersonal and stakeholder management skills to effectively engage with IT, finance, and other key business areas.
- Deep understanding of R2R operations, with a strong focus on continuous improvement, standardisation, and operational efficiency.
- Expertise in leading transformational change, managing risk, and ensuring seamless integration of new processes within existing operations.
- Solid understanding of financial processes, compliance, and risk management to oversee service delivery and financial performance.
- Strong communication and presentation skills, with the ability to articulate complex processes and influence decisions at the senior leadership level.
- Proven ability to manage, mentor, and develop high-performing teams while fostering a culture of collaboration and continuous improvement.
- Ability to travel when necessary
