Hiring for one of the leading Real estate developer based out at Mumbai .
Industry Preferred :- Real Estate
Job Title :- Head Customer Experience
Job Responsibilities :-
Bachelor's or Master's degree in Computer Science, Information Technology, Business Administration, or a related field.
- 10–14 years of experience in Customer Experience Technology, Digital Transformation, Enterprise Applications, or a related domain.
- Proven experience in implementing enterprise-scale customer experience technology solutions and digital transformation programs.
- Strong expertise in Salesforce CRM and customer experience technologies.
- Hands-on experience in full-stack application development.
- Experience with customer-facing applications for both end users and Sales & Marketing teams.
- Strong understanding of customer experience principles, customer journey mapping, and digital engagement strategies.
- Experience with customer analytics, business intelligence, and data-driven decision-making.
- Excellent leadership, stakeholder management, communication, and interpersonal skills.
- Strong strategic thinking, problem-solving, and project/program management capabilities.
- Ability to thrive in a fast-paced, dynamic, and collaborative environment.
- Experience in the real estate industry will be an added advantage.
