HCLTech: Walk-In Drive|Customer Support(Voice)|1st Aug 26

HCLTech| Walk-In Drive | Customer Support (Voice) | 1st Aug 26 | Hyderabad

Date: 1st Aug 26 (Saturday)

Timing: 10:00 AM - 2:00 PM

Walk-In Address: HCLTech office, Building H-01B, Phoenix Avance Business Hub, Phase 2, HITEC City, Hyderabad, Telangana 500081

Contact Person: Ashish/Kiran

Please carry:

• Updated Resume (Hard copy)
• 1 ID Proof (Do not bring any laptops, pen drives, or electronic devices)

Designation: Senior Process Associate

Experience Required: 1 to 3yrs

Mode: Work from office (5 days)

Shifts: Night shifts

We are seeking a dedicated and customer-focused individual with at least one year of customer experience in an international call center environment to join our team as a Senior Customer Service Associate. The ideal candidate will be responsible for handling calls, emails, resolving customer queries, account-related tasks, and policy violations within advertising accounts.

Qualifications:

1. 1-2yrs of prior experience in a customer service role preferably dealing with North American or EMEA clients(mandatory).

2. Strong analytical skills with the ability to interpret data and translate it into actionable insights.

3. Excellent written and verbal communication skills, particularly in explaining technical concepts to customers.

4. Ability to work efficiently in a night shift operational setup from Office

5. Education: Bachelor's degree

Key Responsibilities:

• Billing Analysis & Client Communication: Analyze billing data, providing clients with detailed breakdowns of revenue and invested costs. Clearly explain complex billing concepts in a customer-friendly manner through phone and email.
• Customer Support & Service Level Adherence: Prioritize and address client requests in a timely manner, ensuring adherence to SLAs while maintaining a positive customer experience.
• Resolve customer issues efficiently and empathetically. Meet daily/monthly targets and quality benchmarks. Follow communication scripts and standard operating procedures.