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HCL Interview for Experienced International Voice Process on March (1st & 2nd)

HCLTech

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1-5 Years
2 months ago
145 Viewed
19 Applied

Job Description

HCL Interview for Experienced-International Voice Process on March (1st & 2nd) 2024

HCL is hiring candidates who are passionate to work in an international voice process for a renowned banking process.

Designation: Customer Support

Process: Inbound Calling. * No sales or upselling or cross selling. *

Experience: 1 to 5 Yrs in Voice process (with proper documents)

Process: UK Process

Mode of interview: Direct-Walkin

Date: March (1st & 2nd) 2024 (Friday & Saturday)

Timing: 12:00 PM to 3:30 PM

Work Location: Chennai-Ambattur

Interview Location: HCL Technologies-AMB 6, South Phase, Ambattur Industrial Estate, 8, Madras Thiruvallur High Rd, Ambattur, Chennai, Tamil Nadu 600058

Responsibilities

Responding to clients & Customers via voice. Utilizing to ensure that the client gets the right outcome in a timely manner and that the outcome meets the individual's needs.

  • Managing multiple Customer queries at once.
  • Utilizing workflow tools to manage your own workload.
  • Contributing to the achievement of team targets including service levels and quality measures
  • Maintain accurate records of customer communication and discussions using the appropriate internal systems.
  • Utilizing available knowledge tools to not only ensure you are following correct processes but also to ensure you are asking the right questions at the right time.
  • Supporting or seeking support from other internal teams to ensure clients queries are answered and resolved.
  • Ensure that good client / consumer outcomes are at the center of all operational activity and decision making.
  • Deliver great clients and consumers service and seek to exceed client / consumer expectations.

Mandatory qualifications:

  • Excellent communication skills both verbal and written Mandatory.
  • A problem-solving mind-set.
  • The ability to multitask.
  • Able to work well as an individual and as part of a team.
  • Any Graduation or 12th is mandatory.

Perks:

Cab facility is Available (Home pickup & Drop)

5 Days working

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Last Updated: 04-04-2024 07:12:19 PM
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