Description
The Guest Relation Executive - HOTEL EXPERIENCE, is responsible for ensuring a positive and memorable experience for all guests. This role involves managing guest inquiries, resolving complaints, and providing information about the hotel and its services. The ideal candidate will have a passion for customer service and a commitment to maintaining high standards of hospitality.
Responsibilities
- Serve as the primary point of contact for guests, addressing their inquiries and concerns promptly and professionally.
- Manage guest check-ins and check-outs, ensuring a smooth and efficient process.
- Provide information about hotel services, amenities, and local attractions to enhance the guest experience.
- Resolve guest complaints and issues effectively, maintaining a high level of customer satisfaction.
- Assist in coordinating special requests and arrangements for guests, such as transportation, dining reservations, and event planning.
- Monitor guest feedback and reviews to identify areas for improvement in service delivery.
Skills and Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- 3-6 years of experience in guest relations or customer service in a hospitality setting.
- Strong communication and interpersonal skills, with the ability to build rapport with guests.
- Proficiency in using hotel management software and Microsoft Office Suite.
- Excellent problem-solving skills and the ability to handle stressful situations with a calm demeanor.
- Fluency in English and knowledge of additional languages is a plus.
